Hospitality Manager

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating over 130 restaurants nationwide.

OUR PURPOSE: IGNITING YOUR ORIGINALITY.

OUR VISION: TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIR AUTHENTIC SPIRIT.

OUR MISSION: PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.

OUR MOTTO: THE DEVIL IS IN THE DETAILS.

Here’s What We Need

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What You’ll Be Doing

• Leads Front-of-House operations, ensuring guest satisfaction
• Models best-in-class hospitality and coaches the team to deliver the same
• Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
• Schedules Hospitality team to meet business needs
• Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
• Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
• Assists Managing Partner and Kitchen Manager with overall operation of restaurant
• Leads and creates initiatives to drive sales/profit and store performance
• Communicates expectations clearly and has consistent follow-ups with team members
• Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
• Drives compliance with safety, security and sanitation standards
• Coordinates Local Store Marketing
• Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination
  
  
  

Minimum Qualifications

QUE-SO…here’s what you’ll need:

• 2+ years of restaurant management experience, leading FOH and BOH operations
• High-level understanding of training and development concepts
• Required state alcohol-server and Manager ServSafe Certification
  
  
  

Preferred Qualifications

• Ability to lead and foster teamwork
• Oral and written communication skills
• Excellent with time management
• Experience working in a scratch kitchen environment
• Bilingual a plus
  
  
  

Physical Requirements

• Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
• Must be able to stand for several hours and walk for long periods of time
• Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels
  
  
  

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member

• Pay range based on candidate experience
• Period based Bonus eligibility
• Access to all benefits including medical, dental, and vision plus 401(k) 
• Paid Time Off (PTO) 
• Never again wait for a paycheck!  Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
• Damn Good food discount card for you AND your spouse
• Our attire is casual and we’ll throw in some of the swag
• Incredible growth opportunities. This is more than just a job…it's a Damn Good career!
• Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
• Bragging rights (Yeah, we’re kind of a big deal!)