Manager, Energy Programs, EV Charging

Job Title: Manager, Energy Programs, EV Charging

Salary: $155,000 - $180,000/year, commensurate with experience

Job Type: Full-Time

Location: Requires CA residency and on-site work in San Mateo, CA 1x/week at minimum. Residence within 100 miles of the County of San Mateo is required. Employees will be expected to attend in-person meetings on a weekly basis in San Mateo. This position will also require periodic in-person site visits with projects located within San Mateo County and Los Banos, Merced County and in-person attendance at monthly Board of Directors meetings in San Mateo.

We are unable to sponsor relocation or visas at this time.

POSITION SUMMARY

The Manager, Energy Programs, EV Charging works under the direction of the Associate Director of Energy Programs at WestLight Energy and is responsible for managing the day to day operations of WestLight Energy's signature EV Ready program, an innovative effort to help the community plan for and pay for the installation of thousands of EV chargers, with an emphasis on expanding access to EVs for historically underrepresented communities, such as apartment residents. To date, the EV Ready program has facilitated the installation of over 3,000 charge ports in the service territory, 2/3rds in multi-family sites with the most cost-effective strategies of any such program nationally, as well as multiple record-breaking EV charging projects.

This is an exciting opportunity to drive innovation and transportation decarbonization. You will play a key role supporting groundbreaking efforts to accelerate EV adoption by facilitating widespread access to EV charging and thought-leadership on transportation electrification. Specific responsibilities may include oversight of WestLight Energy consultants conducting site designs, customer correspondence and relationship management, tracking project development, developing and executing outreach strategies and activities, interfacing with developers and contractors, review and approval of incoming applications and project closeout, thought leadership and other opportunities to advance innovative technology adoption or decarbonization and equity strategies, addressing customer and contractor needs as they arise in support of program goals, and/or developing future program enhancements or offerings to support ubiquitous and inclusive access to EV charging.

POSITION RESPONSIBILITIES

Requires strong project management expertise, with 6+ years of demonstrated project and/or program management experience of increasingly complex projects or programs, including translating program goals into implementation plans and developing and tracking key performance indicManaators (KPIs). This position also requires highly-developed collaboration skills to work with internal and external stakeholders. A basic understanding of the technical aspects of EV charging in commercial scenarios or other clean energy projects is desirable, but not required. Familiarity with construction and labor practices is preferred. We are looking for someone who is highly organized, has strong attention to detail, able to support activities across multiple projects and project partners, and an effective communicator with various stakeholders.

DUTIES:

• Manage EV charging projects through the full program pipeline, from initial inquiry and technical assistance through installation and incentive payment; identify stalled projects, resolve barriers, and maintain clear next steps and responsibilities for customers and project partners. Review and approve incoming incentives applications, reimbursement requests, and other transaction activities with excellent and consistent attention to detail .
• Direct and coordinate consultants providing technical assistance and project site designs for customers.
• Monitor consultant performance against contractual deliverables, timelines, budgets, and service standards; address performance issues, as needed, and ensure customers receive timely, actionable support.
• With partners, advance cost-effective charging strategies with an emphasis on expanding access for multifamily residents.
• Help property owners and managers evaluate charging options, ownership and operating models, resident billing, and pricing approaches that support affordable, reliable access.
• Track program budgets, incentive commitments, expenditures, and projected demand to support forecasting and funding decisions.
• Maintain accurate, current project records in Salesforce and project management systems, including milestones, customer communications, incentive commitments, and barriers to completion.
• Develop and track performance metrics, produce projections of program impacts, and utilize analytics tools to develop program targeting and program improvements.
• Provide excellent customer support, including regularly interfacing with customers and contractors in the project pipeline to make sure they are being supported by WestLight Energy program services.
• Design and implement customer outreach activities, in coordination with WestLight Energy Marketing and Community Relations, to target and recruit additional properties into the program.
• Form relationships with contractors, developers, and EV charging service providers, in support of program goals and objectives.
• Develop and execute requests for proposals (RFPs) including defining objectives and evaluation criteria, coordinating with communications team for publication, evaluating proposals, and recommending awards, as necessary
• Report on program metrics including contractor payments and analysis of installation costs in a range of scenarios.
• Recommend program improvements including changes to contracts, incentives, eligibility or business processes.
• Assist in preparing draft collateral and website copy and work with marketing to implement materials.
• Develop materials for use in internal and external presentations and meetings, including Board memos and internal reports on program updates
• Present to stakeholders, including senior staff and the WestLight Energy Board of Directors, as well as external events and conferences
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education - BA/BS or equivalent with major course work in engineering, environmental studies, economics/business, or another related field

Experience – 6+ years of experience in the clean technology, electric vehicle charging, energy, solar, energy storage, or utilities sector as a project or program manager.

Knowledge of:

• Knowledge and experience in any of these areas is a plus: electric vehicles and charging systems, property management, multi-family property operations, contractors, construction project planning, clean energy project development, etc.
• Impact of greenhouse gas emissions and climate change in the local and global environment.
• Mission, goals, policies, and purposes of WestLight Energy.

Ability to:

• Translate technical information into clear, practical guidance for customers and distinguish issues that require review by qualified technical specialists.
• Manage consultant or contractor performance, including scopes of work, deliverables, invoices, and corrective actions.
• Effectively utilize CRM reporting to analyze project pipelines, installation costs, conversion rates, and program outcomes.
• Apply strong writing skills in various communications, including to internal and external stakeholders.
• Exercise sound judgment, creative problem solving, and commercial awareness.
• Manage multiple priorities, meet deadlines, and quickly adapt to changing priorities in a fast-paced dynamic environment.
• Take responsibility and work independently, as well as coordinate team efforts.
• Be thorough and detail-oriented; demonstrate patience, tact, and courtesy.
• Establish and maintain effective working relationships with persons encountered during the performance of duties.
• Measure and monitor performance and outcomes and recommend improvements.
• Work as needed to attend evening and weekend meetings and presentations.
• Interact professionally and effectively with customers, commercial partners, WestLight staff, and Board of Directors.
• Contribute effectively to a collaborative, mission-driven team.
• Comfortable with using basic and intermediate MS Office functions, including Word, Excel, Outlook, and Powerpoint.
• Learn and effectively utilize various tools / systems (CRM tool, Project Mgmt. tool / Expense Report tool).

REMOTE WORKING MODEL

At the current time, WestLight Energy has adopted a remote-first policy with work primarily performed from a home office. Office space is available in San Mateo, if preferred. Employees are expected to attend in-person staff/team meetings on a weekly basis and occasionally attend in person site visits primarily located in San Mateo County. We are unable to consider candidates from outside California at this time.

SALARY AND BENEFITS: Placement on the compensation band is commensurate with experience.

WestLight Energy offers a generous benefits package including:

• Individual, family and domestic partner health (medical, dental, vision) insurance
• Retirement and employer matching contribution
• Health and dependent care FSA
• Long term disability benefit
• Cell phone and internet stipend for remote work
• Paid parental leave and paid vacation
• Professional development stipend
• Work at an official “Best Place to Work in the Bay Area” as certified by the San Francisco Business Times