Analyst-Data Science

Job Description

The Colleague Services (CS) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing the best-in-class services, capabilities, data, and insights that enable a great colleague experience. The organization builds and evolves crucial products and services to enable the Colleague Experience Group (CEG) and the business. The CS organization handles the ecosystem of CEG products, processes, platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance.

We are seeking an analytically curious colleague with a strong quantitative foundation and a passion for using data to improve the colleague experience. In this role, you will turn complex colleague data into clear insights, reporting and recommendations that help leaders make informed strategic decisions.

You will work across a varied portfolio of enterprise-wide colleague data and analytics requests, executive reporting, dashboards and strategic initiatives. You will also contribute to the development of an analytical Centre of Excellence for CEG by identifying new approaches, improving ways of working and helping the team deliver high-quality, actionable insights at scale.

This is an opportunity to build broad experience across the analytical lifecycle, from understanding business questions and preparing data through to developing analysis, visualising findings and communicating a compelling story to technical and non-technical audiences.

Responsibilities

• Gather, validate, clean and prepare data from multiple sources, applying appropriate quality checks before conducting exploratory analysis.
• Analyse complex colleague datasets to identify meaningful patterns, trends and opportunities, translating findings into actionable insights and recommendations.
• Develop and maintain high-quality dashboards, reports and visualisations that enable leaders and stakeholders to make informed, data-driven decisions.
• Translate complex analytical findings into clear, accessible and compelling stories for a broad range of audiences, including senior executives.
• Partner with cross-functional teams to understand business challenges, define analytical requirements and develop practical, data-driven solutions.
• Deliver analysis in response to Blue Box-wide colleague data requests and contribute to strategic initiatives requiring colleague data and insights.
• Contribute to the development of Colleague Data Office’s analytical Centre of Excellence by introducing innovative approaches, reusable analytical methods and more efficient ways of working.
• Support ad hoc analysis and special projects, demonstrating flexibility, sound judgement and adaptability in response to evolving business priorities.
• Apply appropriate controls and attention to detail when working with sensitive colleague data.
  
  

Qualifications

• Bachelor’s or Master’s degree in Statistics, Economics, Mathematics, Engineering, Data Science or another relevant analytical discipline.
• One to two years of experience applying quantitative analysis, statistical methods or data visualisation to solve business problems in a complex organisation .
• Proficiency in manipulating, analysing and interpreting data using SQL, Python, R or equivalent analytical tools.
• Experience extracting and working with data from enterprise data platforms; familiarity with LUMI is essential.
• Understanding of core statistical and experimental concepts, including distributions, regression, confidence intervals, correlation, statistical significance, p-values and hypothesis testing.
• Experience developing reports, dashboards or visualisations using tools such as Tableau, Power BI or equivalent technologies.
• Experience in People Analytics or working with HR data is preferred.
• Strong analytical curiosity, attention to detail and the ability to work through ambiguous or complex business questions.
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to use data storytelling to make complex findings accessible to technical and non-technical audiences.
• A collaborative mindset and the ability to build effective relationships with colleagues and partners across different functions.
  
  

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.