Network Engineer

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $87,367 - $122,000 Annually

Work Day/Hours: 8:00 am - 5:00 pm M-F

The City of Durham’s nationally recognized, award-winning Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

The City of Durham Technology Solutions Network Infrastructure And Operations Center Team needs to add an experienced and self-motivated Network Engineer. This key member will be responsible for life cycle management of the network environment which includes designing, building, and supporting network systems that are both secure and scalable. This position involves resolving organizational network problems and learning how to optimize them at different levels, having developed expertise in network problem-solving, performance optimization, and security protocols will be beneficial.

Duties/Responsibilities

• Carry out routine checks and apply necessary updates and patches to all networking equipment.
• To minimize user downtime, respond to, fix, or escalate issues related to network outages.
• Work with the Managed Services Network Operations Center to review/update tickets/work on ticket resolution, communicate with stakeholders.
• Update all network-related documentation, including configurations, modifications, troubleshooting and standard operating procedures.
• Design and implement LAN/MAN/WAN as well as cloud and wireless network solutions.
• Design, installation and configurations of switches, wireless access-points, SD-WAN/firewall devices, load balancers from Cisco and Fortinet.
• Analyze network traffic using Wireshark alongside other performance monitoring tools like LiveNX/Netflow.
• Implement network security policies on access control systems, such as SD-WAN devices, to ensure secure connections.
• Work with other departments for smooth system integrations.
  
  

Minimum Qualifications & Experience

• Bachelor’s degree in computer science or a directly related field
• Those assigned to network engineering require five years of experience in advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices, network management systems, network design, and documentation and implementation.
  
  

Additional Preferred Skills

• Preferred Certifications are CCNA/CCNP, Fortinet NSE-3/4, or CompTIA Network+ and ITIL foundation
• Having sound knowledge of TCP/IP, DNS, DHCP, OSPF, BGP, and subnetting
• Hands on network troubleshooting experience for layers 1-3
• Having minimum 3-5 years hands-on experience with Cisco switches, Fortinet equipment (FortiGate/FortiOS/FortiManager)
• Experience with Wi-Fi systems from Meraki Wi-Fi and/or other vendors
• Desirable CWNA/CWNP certification
• Strong leadership and problem-solving skills
• Professional and fluent communication skills, both written and verbal
• Microsoft Office 365 (Outlook, Word, Excel)
• Network automation using Python/Ansible/Terraform is desirable
  
  

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans
  
  

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan
  
  

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
  
  

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other
  
  

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)
  
  

04

Is your degree/education in computer science, information systems, business administration or closely related field?

• Yes
• No
  
  

05

Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).

06

How many years of related experience do you have with Network Engineering?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 5 years related experience
• 5 years but less than 9 years related experience
• 9 years but less than 13 years related experience
• 13 or more years related experience
  
  

07

Do you have a CCNA/CCNP, Fortinet NSE-3/4, or CompTIA Network+ and ITIL foundation certification?

• Yes
• No
  
  

08

If you answered Yes to the previous question, which certifications do you have that are active and which are expired? Please list. If you do not have any certifications, please put N/A.

09

Do you have hands on network troubleshooting experience for layers 1-3?

• Yes
• No
  
  

10

How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, and PowerPoint?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level
• Required Question