Infrastructure Engineer

Job Title: Infrastructure Engineer (CNA Network Operations Team)

Team Function

The Network Operations (NetOps) team operates, maintains, and troubleshoots our global network infrastructure, connecting datacenters, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

Skills Required

• Cisco Networks
  
  

Skills Preferred

• Network Operations & Support:
• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Offer on-call and escalation-level support for manufacturing networks, datacenters, communication hubs, and global sites.
• Partner with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations.
• Technical Implementations:
• Install, configure, upgrade, and troubleshoot Cisco hardware/software (including routers, switches, ROMMON, DNA Center, and Wireless Controllers/APs).
• Manage routing protocols (BGP, OSPF, ISIS, OMP, LISP) and Layer 2/3 configurations (VLANs, Ether-Channel, trunking).
• Support advanced network technologies, including Software-Defined Networking (ACI, SD-Access, SD-WAN) and others.
• Automation & Diagnostics:
• Automate manual tasks using scripting.
• Assist engineers with API development and tools integration to maintain infrastructure.
• Perform deep-dive diagnostics using packet captures and system logs.
• Service Management:
• Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers.
• Track and maintain Network Operations Center (NOC) metrics and KPIs.
• Lead and support creation of support documentation and knowledge articles.
• Support and upskill L1 and L2 team members.
  

Experience Required

• Experience: 5+ years of experience in change and incident management, specifically within a NOC environment.
• Technical Depth: Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco-related routing, switching, and voice/data systems.
• Leadership & Delivery: Proven track record in global IT delivery, project management, and team building/staff management.
• Soft Skills: Excellent analytical problem-solving skills, strong multitasking abilities, and exceptional written and oral communication skills (comfortable presenting to all levels of management).
  
  

Experience Preferred

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP)
• CompTIA Security+ (or equivalent)
• ITIL (or equivalent)
  
  

Education Required

• Bachelor's Degree
  
  

Additional Info

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
  
  

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

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AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at [email protected].