Quality Engineer, Field

What To Expect
The Field Quality Engineering team’s mission is to improve customer experience of Tesla products by reducing field issues, in collaboration with large cross-section of other engineering teams. The primary objective of this role is to root cause failures from the field, work cross-functionally for design changes and implement system/manufacturing controls to improve product quality. The successful candidate for this position must be a problem-solver at his/her core, have a strong quality & customer-focused mindset, and have the personal drive and stamina for relentless, continual improvement (personally and professionally).

What You'll Do

Lead cross-functional problem-solving teams to drive process and product improvements; use of QA methodologies to manage and facilitate issue resolution including root cause investigations and the development, implementation and monitoring of effective corrective and preventive actions

Monitor products field performance, identify trending issues

Perform technical root-cause analysis of vehicle systems (Chassis, LV/HV, FW, Thermal)

Drive containment and corrective actions implementation into manufacturing line / design / supplier

Communicate field performance of the engineering system, gather buy-in from engineering peers and leadership on improvement priorities and urgency

Participate in continuous improvement activities and take preventive actions

Share Lessons Learned from previous field issues; Provide upfront feedback by participating in design reviews to ensure product performance, reliability, and manufacturability issues are identified and risks mitigated. (DFMEAs)

Take part in ongoing optimization of the products and processes (performance, cost, technology)

What You'll Bring

Degree in Engineering (Mechanical; Electrical, Mechatronic; Power Electronics, Electronics), or equivalent experience

Prior applicable experience desired; preferably in a hands-on role such as Failure Analysis / Manufacturing / Quality / Service in consumer electronics or automotive

Specific training and demonstrated success in applying quality problem solving methods such as fishbone diagrams, FMEA, process capability analysis, hypothesis testing, DoE, SPC, etc.

For entry level candidates, Co-ops, or participation in student competitions such as Formula SAE, Baja SAE; Solar vehicle

The successful candidate for this position must have a broad technical background with the ability to work with engineering, manufacturing, service, and suppliers across a wide variety of issues.  Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside

Exceptional problem solving and Failure Analysis, strong attention to detail and analytical thinking

Ability to use tools and business system applications to manage, synthesize, and interpret data

Programming Languages & Tools: SQL, Python, Minitab, JMP or similar are a strong plus

Ability, willingness to travel domestically, and internationally (5% to 10%)

Must be detail oriented, effectively handle multiple priorities, have a strong quality mindset and have the ability to meet tight deadlines

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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