Network Administrator - Daily Duties / Responsibilities

Coordinate daily/weekly assignments under the guidance of the assigned Network Operations Center Manager.
Support deployment, operational support, diagnostics, and troubleshooting of the Agency's critical enterprise architecture.
Work with Network, Security, other IT teams, and non-IT staff to:

Resolve problems
Mitigate issues
Provide technical solutions

Ensure assignments are completed accurately and on time.
Provide regular progress updates, task status, and deliverable reports to the assigned Project Manager.

Required Skills (Ranked By Importance)

3+ years of experience with Enterprise Network Infrastructure and LAN Administration.
3+ years of experience installing, configuring, and troubleshooting:

Network switches
Wireless Access Points (WAPs)

3+ years of experience with:

SD-WAN
PKI
Secure authentication services

3+ years of experience troubleshooting network connectivity on:

Windows systems
Mobile devices

3+ years of experience creating, reading, and maintaining:

Network documentation
Network diagrams

Preferred Skills

Current or previous network-related certifications from:

CompTIA
Cisco
Microsoft
(Indicate active or inactive status on resume)

Cisco Networking Academy or equivalent networking bootcamp/training.

Core Responsibilities

Support enterprise network and identity initiatives, including:

SD-WAN deployment
PKI lifecycle management
Secure authentication services

Monitor, identify, and remediate issues with enterprise network and identity services.
Support network connectivity and authentication services on Windows-based systems.
Support connectivity and secure access on mobile devices (Apple devices).
Manage the network and identity infrastructure lifecycle.
Create and maintain network documentation, including:

Network diagrams
Coverage documentation
Design documentation

Assist with deployment, configuration, and support of:

SD-WAN solutions
PKI solutions
Secure authentication solutions

Perform enterprise network deployments, installations, and upgrades.
Perform firmware, software, security, and feature upgrades across network and identity platforms.
Monitor the Agency trouble ticket system and resolve assigned tickets.
Serve as the primary support resource for:

Network-related issues
Authentication issues
Connectivity issues

Troubleshoot and resolve routine technical problems.
Assist Agency staff and contractors with network, authentication, and connectivity-related issues.
Coordinate and assist with testing and validation of network and identity solutions.
Adhere to State and Agency security and IT policies and standards.
Collaborate with:

Network teams
Security teams
Server Hosting teams

Assist with:

System installations
Network installations
Equipment racking
Infrastructure upgrades

Create, maintain, review, and improve network and identity documentation.
Plan, organize, review, and implement project milestones through completion.
Provide updates to project teams.
Perform other duties as assigned.

Physical & Travel Requirements

Comfortable working on ladders.
Ability to lift up to 40 lbs.
Frequent travel to remote office locations throughout South Carolina.
Flexible to occasional travel beyond normal business hours.
Work 40 hours per week for project and operational assignments.

Communication Requirements

Strong oral and written communication skills.
Ability to provide:

Phone support
Desk-side support
Email support

Ability to communicate technical and project information to:

IT staff
Non-IT staff
Leadership and stakeholders

Project Support Requirements

Sign Agency Confidentiality Agreement and/or Business Associate (BA) Agreement, if applicable.
Ensure all web services are secure.
Obtain approval for any schedule or work-hour changes.
Be available onsite as required by DPH.
Remote work requires prior Agency approval.
Complete HIPAA and other Agency-required training.
Participate in weekly performance reviews with DPH.
Build productive relationships across diverse teams and organizational levels.
Follow all Agency IT standards, policies, procedures, and documentation requirements.
All work products, notes, and documentation become property of the South Carolina Department of Public Health (DPH) and the State of South Carolina.

DPH Support Provided

Network accounts and access rights.
Required tools and software.
Agency-required training (including HIPAA).
Staff assistance for application and process-related questions.
State vehicle (when available).
Laptop/workstation and required software.

Additional Skills

Ability to perform physical network infrastructure work.
Ability to lift 40 lbs and work on ladders.
Valid driver's license.
Ability to travel statewide using a State or personal vehicle.
Strong verbal and written communication skills.
Strong interpersonal and customer service skills.

Education

Associate Degree in a relevant field; OR
High School Diploma with equivalent work experience.

Certifications

No required certifications.
Preference may be given to candidates with relevant certifications based on overall experience, education, and work history.

Network Administrator - Advanced

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