IT Operations Manager
About The Position
The IT Operations Manager oversees the organization’s IT operations, including service delivery, procurement activities, and the full lifecycle management of IT assets. This integrated role ensures that IT systems remain reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized in accordance with company policies and budgetary controls.
This is a full-time, onsite role based in Secaucus, NJ five (5) days a week.
What You Will Do
Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
:SL1; :Onsite
About ZT Systems
At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer
At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.
Compensation & Financial Security
ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The IT Operations Manager oversees the organization’s IT operations, including service delivery, procurement activities, and the full lifecycle management of IT assets. This integrated role ensures that IT systems remain reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized in accordance with company policies and budgetary controls.
This is a full-time, onsite role based in Secaucus, NJ five (5) days a week.
What You Will Do
- Lead and support IT service desk operations to ensure timely resolution of incidents and requests.
- Develop and enforce operational procedures, SLAs, and performance metrics.
- Oversee system upgrades, patching schedules, and preventive maintenance.
- Ensure business continuity through proper backup and disaster recovery plans
- Lead end-to-end procurement for IT hardware, software, and services.
- Identify and evaluate vendors, negotiate pricing, and manage contract lifecycle.
- Collaborate with finance and legal to align purchases with budgets, policies, and compliance requirements.
- Forecast procurement needs based on lifecycle planning, project demands, and operational growth.
- Develop and manage the IT asset management lifecycle from acquisition to retirement.
- Maintain accurate inventory of hardware, software, licenses, and warranties.
- Track asset allocation, usage, and movement across departments and locations.
- Ensure software license compliance and perform regular audits.
- Optimize asset utilization to reduce waste, improve lifecycle planning, and support budgeting efforts.
- Manage tools or systems for ITAM.
- Ensure all operations, purchases, and asset processes comply with company policies and regulatory standards.
- Support IT audits by providing required procurement and asset documentation.
- Coordinate with InfoSec and data privacy teams on compliance and risk management.
- 8+ years of relevant IT Operations, Procurement and IT Asset Management experience
- A minimum 3 years of experience leading and mentoring IT talent
- Strong expertise with ServiceNow
- Strong understanding of service delivery, and lifecycle management.
- Familiarity with vendor negotiation, procurement contracts, and financial controls.
- Strong analytical, organizational, and communication skills.
- Excellent communication skills to interact with both technical and non-technical stakeholders
- Prior experience in a leadership or strategic IT Operations role
- A Bachelor’s degree is required in Information Technology or related field, advance degree preferred
Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
:SL1; :Onsite
About ZT Systems
At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer
At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.
Compensation & Financial Security
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan with generous company match
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage with access to leading providers
- Company-paid life and disability insurance
- Generous paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs to support causes you care about
ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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