Senior NOC Infrastructure Engineer (Microsoft Azure & Entra Focus)

Aqueduct Technologies is seeking a Senior NOC Infrastructure Engineer to serve as a technical leader and SME within the Network Operations Center (NOC) team, specializing in Microsoft Azure, Microsoft Entra ID, and the surrounding Microsoft Cloud security and device-management ecosystem. You will be responsible for supporting physical infrastructure, including servers and storage, and will handle escalated support requests, perform deep technical investigation, and ensure secure, stable, and well-governed identity and access across customer environments.

The Senior NOC Infrastructure Engineer embodies our values of professionalism, empathy, and technical excellence. We’re looking for someone who operates with a high level of autonomy and accountability, driving incident resolution, strengthening documentation and standards, and mentoring others to improve team capability and reliability of services.

What You’ll Do:

Support the Customer’s Cloud Environments, Infrastructure, and Users

Azure & Entra Core Responsibilities:

Manage and troubleshoot Microsoft Entra ID (Azure AD) including:

• User lifecycle and identity governance
• Group-based access, RBAC, PIM, and admin role segregation
• Conditional Access design, enforcement, and troubleshooting
• MFA, identity protection, and secure authentication policies

Administer Azure Infrastructure and core services:

• Azure virtual networks, firewalls, and connectivity
• Compute, storage, backup, and policy governance
• Azure Monitor, Log Analytics, and alerting

Support and optimize Microsoft Intune / Endpoint Manager:

• Device compliance, configuration profiles, and app deployment
• Autopilot lifecycle and troubleshooting
• Conditional Access integration and device identity

Proactively manage customers physical infrastructure including:

• Storage arrays
• WiFi
• Active Directory and associated servers
• Ensure adherence to Zero Trust principles across identity, device, and access layers.

General Responsibilities:

• Lead escalated ticket troubleshooting using Aqueduct processes and best practices.
• Maintain exceptional notes, clear reasoning, and step-by-step detail in all work.
• Review customer environments proactively to identify risks, misconfigurations, or single points of failure.
• Keep documentation updated, accurate, and thorough for all identity, access, and cloud services.
• Identify recurring issues and propose improvements that reduce future incidents (automation, standards, documentation, monitoring).

Change Control:

• Fully participate in and comply with Aqueduct’s Change Control processes.
• Plan and execute cloud and identity-impacting changes carefully, following risk-mitigation and rollback best practices.

Training & Growth:

• Maintain and pursue deep technical specialization across Azure, Entra, Intune, and Microsoft 365 security.
• Engage in ongoing cross-training to expand into additional NOC practice areas.
• Act as a mentor and knowledge resource to junior and mid-level NOC engineers.

Qualifications:

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
• Associate degree with significant, relevant professional experience considered.
• 5+ years of experience of progressive experience supporting Microsoft-based infrastructure, cloud, and identity environments.
• 2+ years operating in a senior, escalation, or lead engineering capacity, with demonstrated ownership of complex incidents.
• Proven experience working in a Managed Services Provider (MSP) or multi-tenant support environment.

Skills:

• Deep operational and architectural understanding of Microsoft Entra ID and identity security.
• Ability to own incidents end-to-end, including vendor (Microsoft) escalations.
• Comfort making technical decisions independently in high-impact scenarios.
• Clear communicator who documents decisions, risks, and remediation steps thoroughly.
• Trusted escalation resource for Azure, identity, and device-management issues.
• Mentor who guides and uplifts junior and mid-level engineers.

Core Competencies:

• Microsoft Entra ID (Azure AD) Administration & Security
• Conditional Access, MFA, Identity Governance, Zero Trust
• Azure Infrastructure Management & Monitoring
• Microsoft Intune / Endpoint Manager
• M365 security, compliance, and identity-based access controls
• Microsoft Active Directory