Sr. Network Engineer

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

The Senior Network Engineer is responsible for designing, implementing, and maintaining complex network infrastructures for multiple clients in a Managed Service Provider (MSP) environment. This role involves advanced troubleshooting, performance optimization, and ensuring high availability of network services. The engineer will serve as an escalation point for the NOC team and collaborate with clients to deliver secure, scalable, and reliable network solutions.

Key Responsibilities

• Network Design & Implementation
• Architect and deploy LAN/WAN, SD-WAN, VPN, and wireless solutions for client environments.
• Configure and optimize routers, switches, firewalls, and load balancers.
• Monitoring & Maintenance
• Oversee network monitoring tools (e.g., Datto, LogicMonitor, PRTG) to ensure uptime and performance.
• Perform proactive maintenance and capacity planning.
• Troubleshooting & Escalation
• Act as Tier 3 escalation for complex network issues.
• Conduct root cause analysis and implement permanent fixes.
• Change Management & ITIL Compliance
• Follow ITIL-aligned processes for Incident, Problem, and Change Management.
• Prepare and submit detailed change requests, including risk assessments, rollback plans, and impact analysis.
• Participate in Change Advisory Board (CAB) meetings and ensure all changes are documented and approved before implementation.
• Security & Compliance
• Implement network security best practices, including firewall policies, IDS/IPS, and VLAN segmentation.
• Ensure compliance with industry standards (e.g., PCI-DSS, HIPAA).
• Documentation & Reporting
• Maintain accurate network diagrams, configurations, SOPs, and change logs.
• Provide regular performance and incident reports to management and clients.
• Client Interaction
• Collaborate with clients on network strategy, upgrades, and migrations.
• Participate in technical meetings and provide consultative guidance.
  

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience:
• 5+ years in network engineering roles, preferably in MSP or NOC environments.
• Hands-on experience with Cisco, Juniper, Fortinet, Palo Alto, or similar platforms.
• Certifications:
• CCNP or equivalent required; CCIE, JNCIP, or similar preferred.
• ITIL Foundation certification strongly preferred.
• Technical Skills:
• Strong knowledge of TCP/IP, BGP, OSPF, MPLS, VLANs, QoS.
• Proficiency in network monitoring and troubleshooting tools.
• Familiarity with cloud networking (AWS, Azure) and SD-WAN technologies.
• Soft Skills:
• Excellent communication and client-facing skills.
• Ability to mentor junior engineers and work in a fast-paced environment.
  

Preferred Qualifications

• Experience with scripting/automation (Python, Ansible).
• Exposure to virtualization (VMware, Hyper-V) and storage networking.
  
  

Work Environment

• 24/7 NOC operations; may require on-call rotation.
• Ability to work under pressure and manage multiple priorities.