Information Technology (IT) Manager

The California Health Care Foundation (CHCF) is an independent, nonprofit philanthropy dedicated to improving California’s health care system so that all Californians, especially those with low incomes and those facing the greatest barriers, can access the care they need. We partner with leaders across the health care safety net to provide the data and resources needed to make care more just and to drive meaningful improvement in a complex system.

We are seeking an Information Technology Manager to join CHCF’s Finance, Administration, and IT team. This role is an opportunity to lead and strengthen the technology operations that support the foundation’s day-to-day work and long-term goals. The IT Manager plays a key role in ensuring reliable, secure, and effective technology services across the organization by overseeing vendors, managing systems and processes, and partnering closely with internal teams.

This position is well suited for someone who enjoys bridging operational detail and strategic thinking, values strong vendor relationships, and is motivated by enabling staff to do their best work through dependable technology.

About the California Health Care Foundation

CHCF works to improve the health care system so that all Californians have access to the care they need. We focus especially on ensuring the system works for Californians with low incomes and for communities that have historically faced the greatest barriers to care.

Our efforts are concentrated in four key areas:

• Getting everyone covered. Ensuring all Californians, regardless of income or immigration status, have health insurance.
• Strengthening and diversifying the health workforce. Addressing critical workforce shortages and improving the cultural and language competencies of health professionals.
• Delivering better care. Improving access and care for people with complex needs, such as those experiencing homelessness or serious mental illness.
• Making care just. Removing structural barriers that prevent people of color from accessing high-quality care and transforming health care systems to uphold dignity for all.

Position Overview

The Information Technology Manager is responsible for overseeing CHCF’s technology operations and vendor-delivered services, ensuring staff have reliable, secure, and effective tools to carry out the foundation’s mission. This role provides operational leadership across IT service delivery, enterprise systems, vendor management, and technology process improvement.

Reporting to the Director of Information Technology, the IT Manager serves as a key partner in translating organizational needs into technology solutions. The role does not perform direct systems administration or help desk work, but instead focuses on oversight, coordination, accountability, and continuous improvement of services delivered through Managed Service Providers (MSPs).

This is a full-time, exempt position based in CHCF’s Oakland office and requires in-office presence two days per week, with occasional flexibility for a third day.

What You’ll Do

Oversee IT Operations and Vendor Performance

• Lead day-to-day IT Operations. Oversee MSP-delivered services across help desk support, systems administration, and network and cybersecurity functions.
• Manage vendor accountability. Monitor service-level agreements, review performance metrics, and address service issues to ensure consistent, high-quality delivery.
• Maintain IT asset oversight. Track hardware and software inventory, conduct regular audits, and forecast equipment needs to support budgeting and procurement.

Strengthen Systems and Processes

• Ensure system reliability. Oversee enterprise platforms such as collaboration tools, board management systems, and survey and reporting applications to ensure they meet organizational needs.
• Drive process improvement. Identify opportunities to streamline IT workflows, improve vendor coordination, and enhance system reliability and user experience.
• Support system selection. Participate in evaluating, selecting, and onboarding new technology solutions and vendors with an eye toward scalability and sustainability.

Lead Projects and Business Analysis

• Manage IT initiatives. Serve as project manager and business analyst for select technology projects, including requirements gathering, documentation, and rollout oversight.
• Translate Business Needs. Convert organizational requirements into clear vendor deliverables and implementation plans.
• Maintain governance standards. Ensure documentation, processes, and methodologies are applied consistently across IT projects.

Collaborate Across the Foundation

• Partner with internal teams. Work closely with Finance, Operations, and Administration colleagues on planning, purchasing, and vendor management.
• Represent IT internally. Participate in foundation-wide initiatives and governance discussions to align technology decisions with organizational priorities.
• Support user enablement. Lead IT-related communications and adoption efforts to ensure staff understand and effectively use available tools.

Provide Leadership Continuity

• Serve as backup leadership. Act as departmental lead in the absence of the Director of IT, ensuring continuity of operations and decision-making.
• Maintain readiness. Support business continuity and disaster recovery planning to ensure consistent uptime and rapid restoration of services when needed.

Minimum Qualifications

• Educational and Professional Background: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent professional experience.

• IT Operations Experience: At least 7–10 years of progressively responsible experience in IT operations, vendor management, or technology service delivery.

• Project and Vendor Management: Demonstrated experience managing IT projects, MSPs, contracts, and service-level agreements.

• Systems Knowledge: Strong familiarity with Microsoft environments, cloud-based systems, and enterprise applications used in organizational settings.

• Communication and Adaptability: Strong written and verbal communication skills, with the ability to work effectively in small- to medium-sized organizations and adapt to changing priorities.

Skills and Competencies

• Technology Leadership and Oversight: Ability to guide vendor-delivered IT services and ensure accountability, quality, and alignment with organizational needs.

• Strategic and Analytical Thinking: Balances operational detail with longer-term planning, evaluating technology solutions through both technical and business lenses.

• Project Management and Process Improvement: Skilled at managing complex initiatives, improving workflows, and delivering measurable outcomes.

• Governance and Risk Awareness: Understands the importance of security, documentation, and policy adherence in technology operations.

• Collaboration and Influence: Works effectively across teams, translating technical concepts for non-technical audiences and building trust with stakeholders.

• Resilience and Flexibility: Comfortable navigating ambiguity and shifting priorities while maintaining operational stability.

Other Qualifications

• Continuous learning and collaboration. Demonstrates a genuine curiosity and open-mindedness, paired with humility and a readiness to listen and learn from CHCF’s grantees and partners.
• Commitment to anti-racism and inclusivity. Exhibits a deep personal and professional dedication to anti-racist principles and actively participates in the organization's diversity, equity, and inclusion initiatives.
• Constructive feedback dynamics. Possesses the ability to give, receive, and integrate feedback constructively, promoting a culture of open communication and continuous improvement.