Director, IT System Services

Brief Job Description:

The Director of the Health & Human Services (HHS) Information Technology (IT) System Services Division is selected by and accountable to the HHSC DCIO of IT Infrastructure Services. This position performs advanced, senior-level managerial work providing direction and guidance in strategic operations and planning. Work involves establishing divisional strategic objectives, goals and plans; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating the Division's activities; along with reviewing, approving, and managing budgets and contracts. The position is responsible for delivering prompt, responsive, efficient, and customer-oriented support services to ~50,000 HHS System end users. Services within the scope of the Director's responsibility includes but is not limited to:

• Office 365 services

• Identity & Access Management services

• Workstation & Software Management

• Active Directory services

• Systems Configuration Management

• Electronic Faxing

• Cellular Device Management

• Enterprise Storage

This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Directs, manages and oversees the HHS IT System Services Division by establishing and implementing short and long-term strategies to accomplish HHS vision, goals and objectives to deliver in-scope IT services to business partners within reasonable schedules, budgets, and quality objectives. Ensures that infrastructure systems operate according to identified standards, regulatory agencies’ requirements, and legal requirements. In-scope services include but are not limited to: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.

Interfaces with other HHS departments to ensure the proper operation of in-scope system services; coordinate to provide support and ensure appropriate joint operations with other HHS agencies, managed services vendors, and service providers; work with program and divisional personnel, management, and IT points of contact to provide excellent customer service.

Advises HHSC executive management on HHS IT System Services Division initiatives in support of business goals and objectives and oversees ongoing improvements and system enhancements within the division.

Collaborates with HHS IT Chief Technology Officer (CTO), Chief Information Security Officer (CISO) and Project Management Office (PMO) offices to define and implement HHS IT strategic roadmaps.

Selects, trains, develops and mentors direct reports to improve organizational effectiveness. Manages departmental budget and contracts in an efficient manner ensuring that all relevant policies and procedures are followed.

Formulates, monitors and reports on HHS IT System Services service levels, metrics, staffing, and funding requirements for both state staff and vendors.

Knowledge, Skills and Abilities (KSAs):

Advanced knowledge of information technology operations, including: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.

Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.

Knowledge of State of Texas procurement practices and DIR contracts.

Superior communication skills, both verbal and written.

Superior mentoring and leadership skills.

Demonstrated skill in representing the HHS IT organization with internal and external entities.

Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.

Ability to direct and organize information technology activities.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation with major coursework in Information Technology, Computer Science, business administration, management information systems, or a related field. At least 10 years of experience leading IT teams in lieu of education would be acceptable.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.