Documentum Help Desk Specialist

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About UVS Infotech:

UVS Infotech is a Laurel, Maryland-based, IT System Integrator with expertise in Emerging Technologies: Artificial Intelligence, Machine Learning, Robotic Process Automation, Blockchain, Identity & Access Management, Identity Proofing

Position Description:

The Records Management/Help Desk Specialist provides user support, records management, and operational assistance for a Documentum-based content management system. This role ensures accurate handling of sensitive information, assists users in system operations, and maintains proper security and compliance of records.

Role and Responsibilities:

• Provide Tier-1 and Tier-2 help desk support for system users, responding to inquiries and troubleshooting technical issues.
• Administer user accounts, including registration, removal, and monitoring of activity to ensure compliance with access policies.
• Manage document and records processing, including scanning, metadata entry, encryption, and workflow support.
• Create and modify Documentum ACLs to control document access and maintain security standards.
• Ensure compliance with applicable records retention schedules and federal or organizational records management policies.
• Prepare weekly and quarterly reports on help desk activity, user access, and records management metrics.
• Train and assist users on system functionality, document handling, and security protocols.
  
  

Required Skills:

• Experience with Documentum or similar enterprise content management systems.
• Knowledge of federal or organizational records management policies, procedures, and standards.
• Proficiency in user support, help desk operations, and document access management.
• Experience managing sensitive or classified information in a secure environment.
  
  

Education and Experience:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in Documentum, Records Management, and IT Support are preferred.
• Prior experience of working with the Federal Government is strongly encouraged