Technical Support Engineer

Hardware Support Engineer | Palo Alto | $72,000 - $93,000

We're working with Cognizant on this exciting opportunity.

Join Cognizant's high-profile client project as a Hardware Support Engineer, maintaining imagery hardware and sensors. This role offers the chance to work with advanced client-designed equipment, manage technical projects, and become a subject matter expert in hardware troubleshooting, contributing to critical global initiatives.

Key Responsibilities:

• Assist engineering teams testing advanced client-designed equipment.

• Manage field support technical projects.

• Analyze common hardware failures by testing and debugging specific electronics.

• Support the development of documentation for test procedures and reports.

• Act as a SME reviewing hardware support troubleshooting and repair procedures.

• Identify common intermittent faults and analyze their cause and repair.

What You'll Need:

• At least 3 years of relevant work experience.

• Expert knowledge of hand tools, light power tools, and hardware types.

• Intermediate knowledge of Linux.

• Working knowledge of ticketing systems, Gmail, and Google Calendar.

• Familiarity with various testing techniques and hardware troubleshooting skills.

• Ability to travel, often on short notice, and a valid passport.

What's On Offer:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Apply via Haystack today!