Network Engineer - NE

Job Details

Description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How You’ll Make An Impact

The Network Engineer role is a vital part of our Professional Services team. The ideal candidate is proactive, detail-oriented, and able to anticipate needs while delivering high-quality support across a broad range of technical responsibilities. This position requires strong professionalism, sound judgment, confidentiality, and the ability to communicate and execute with clarity and precision.

Location and Work Expectations

• This is an on-site position based in our Tampa, FL office
• Monday - Friday 8am-5pm EST; this role also includes participation in a rotating on-call schedule that includes weekends.
  
  

What You Will Be Doing

• Installation, configuration, and troubleshooting of local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks.
• Support network applications, routers, firewalls, VoIP, and wireless technologies.
• Participate in trouble ticket management and document all work performed.
• Create and maintain network diagrams as changes are made.
• Ability to receive, take ownership, document, and work on all levels of network-related tickets in the helpdesk system.
• Design, document, implement, monitor, and support TCP/IP local and wide-area networks using Cisco, Meraki, Unifi, Watchguard, and other industry-standard equipment and practices.
• Work closely with the Service Desk as an escalation point for networking issues.
• Configure/Troubleshoot/Modify Cisco Catalyst, Cisco Meraki, Ubiquiti Unifi, and other various brands of network equipment.
• Ability to communicate technical information to non-technical personnel.
• Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Process improvement & automation.
• Must be innovative and possess the initiative to detect and resolve issues before they become critical.
• Perform other tasks and duties as assigned by Management.
  
  

You’ll be successful in this role if you have

• At least 3-5 years of Hands-On Networking or Other Relevant experience.
• This role involves extended periods of sitting or standing and regular use of computers and office equipment.
• Keen ability to troubleshoot IT issues and dedication to follow an issue to resolution.
• A willingness and commitment to learn new things and grow new skill sets.
• Critical thinking and creative problem solving.
• Ability to efficiently multitask and independently complete projects and tasks.
• Outstanding communication skills - both written and verbal.
• Must be highly customer service focused.
• Extreme attention to detail, a passion for accuracy, and excellent organizational skills.
• Discretion and confidentiality when required.
• Self-motivated with a positive attitude.
• Effectively handle deadline pressures and manage conflicting priorities.
• Excellent judgment and situational awareness.
• Network Hardware & Firmware Troubleshooting
• Network Software Support & Troubleshooting
• Meraki, Unifi, Watchguard
• Network Functionality and Connectivity Knowledge and Troubleshooting
• WAN
• Pv4 Addressing
• VLANs
• DHCP / DNS
• (preferred) Watchguard Firewall
• (preferred) Cisco IOS
• Out-of-the-box setup
• Configuration changes
• Config backups
• (preferred) Meraki MX & MS
• (preferred) Ubiquiti Unifi
• Wireless APs
• Cloud gateways
• Switching
  

Required Language Skills

Ability to communicate professionally, in English, both written and orally

Ability to write business correspondence and process procedures

Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

FLSA Status: Salaried, Non-Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Our Commitment to a Diverse Workforce

At Site Tech, an Ntiva company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.