Application Support Engineer

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Job Title: Application Support engineer [DevOps, SRE, AWS]

Location: Jersey City, NJ

Experience Level - 8+ Years

Key responsibilities:

• Provide operational support in a 24/7 team environment, primarily covering the Easter Standard Time [EST] shift. Candidates must demonstrate flexibility to work other time zones and shifts when needed, including weekends or non-standard hours, to ensure continuous team coverage. While we value empathy for work-life balance, adaptability and responsiveness during peak demand and critical incidents are essential.
• Incident management, change management and release management for production and lower environments.
• Collaborate closely with cross-functional teams and clients across US and international time zones.
• Perform hands-on troubleshooting, monitoring and technology support for payments platform.
• Write scripts, queries and automation Unix, database (RDS, Postgres, Oracle), Terraform, AWS.
• Support centralized, co-located team operations in Jersey City.
• Assist in onboarding new technologies and integrating anomaly detection platforms.
• Participate in regular, in-person interviews, team reviews, and probation evaluation exercise.
  
  

Must have criteria:

• Experience: Minimum 7-8 years in the technology domain, ideally in financial services or payment systems.
• DevOps & SRE: Strong hands-on ability, deep understanding of release, incident and Change management.
  
  

Technical skills:

• Advanced AWS experience (Certification is a plus), hands-on with RDS, Postgre, Oracle.
• Proficient in Terraform and HashiCorp toolsets.
• Strong Unix/Database scripting ability.
• Operational Flexibility: Willing and able to support round-the-clock operations, including weekends and overnight shifts as needed.
• Communication & Attitude: Outstanding verbal and written communication, resilient and pro-active under pressure, positive team player.
  
  

Nice to have skills:

• Experience with Anomaly detection, AI integrations, or Machine learning.
• Knowledge of blockchain platforms or related technologies.
• Exposure to financial compliance norms and multi region client engagements.
• Prior work in payments or relevant fintech environments.