Information Technology Business Analyst

Kwik Trip, Inc.’s Information Technology Department is seeking a full-time IT Business Analyst to join our Team of I/T based Business Analysts.

Role:

• Primary responsibilities will be working with the IT Security Operations Departments
• The successful candidate will collaborate with the IT Department and Kwik Trip Business units to ensure alignment with the company's technology and security strategies.
• Work with the SOC and Business Units to identify their needs for new technology and security initiatives and design and propose appropriate solutions and strategies
• Gather input from department leaders and leading industry experts to determine necessary changes and enhancements
• Utilize JIRA, Service Now and Scrum methodologies to help with defining, planning and prioritization of work
• Translate complex technical information into practical information for business stakeholders
• Assist business and IT staff with the creation and maintenance of documentation relating to business processes
• Determine if existing processes can be enhanced with new technology or improved processes

Qualifications: Associate’s degree or equivalent degree from a two year college, as well as five or more years’ experience as an IT Systems Analyst, Information Systems Analyst, and/or experience with business process reviews.

Candidates should possess the following:

• Experience or knowledge of SOC, NOC, System Administration or other network services technologies and terminologies.
• Outstanding organization skills, including ability to handle multiple assignments or projects concurrently
• Experience with or understanding of standardized database design and administrative tasks (DB2 or SQL Server)
• Knowledge of Agile project management and ITIL methodology
• Knowledge of ServiceNow and JIRA
• Experience or knowledge of current security best practices and procedures
• Experience with cloud infrastructure technologies is a plus
• Experience with Windows and Linux server OS is a plus
• Previous experience working with executive management, employing the ability to communicate technical concepts to a non-technical audience

Successful candidates should demonstrate:

• Proficiency with Microsoft Office software for word processing, spreadsheets, visualizations, and project planning
• Excellent written, verbal, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to lead without authority and influence change
• High attention to detail, accuracy, and follow-through
• Ability to educate individuals on new systems as well as changing software features and functionalities
• Ability to develop approaches to solving problems in new business situations and technical environments
• Ability to establish and maintain effective working relationships with department directors, managers, co-workers, and external vendors
• Ability to ask appropriate questions, interpret co-worker requests, and develop detailed functional design specifications

Work Schedule: Monday through Friday, daytime hours, or as needed to perform duties.