Client Success Representative

Location: Scottsdale, AZ

Compensation: $36,000 base + Uncapped Commission (OTE $90k-$150k in Year 1, if you attend events the OTE can exceed $175k).

Workplace Setting: Fully Onsite

Position Summary

The Client Success Representative is responsible for driving revenue for Cardone Ventures by selling a high volume of Elite Edge - our introductory workshop - tickets and introducing and moving qualified business owners through our ecosystem. A successful individual in this role will have a strong desire to master the sales process and the initial steps of our client journey.

About Cardone Ventures

Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.

SUCCESS LOOKS LIKE

• Providing an outstanding client engagement experience by quickly understanding key pain points and moving them through our client lifecycle.
• Communicating to clients how the Elite Edge event gives them the valuable insights to learn how to grow and scale their businesses
• Works well with other departments to ensure sold clients schedule and show for events.
• Prioritizing clients who can move swiftly through the sales cycle, maximizing opportunities for revenue growth
  
  

OBJECTIVES

• Make 200 outbound calls daily to generate new leads, ensuring 2.5 hours of talk time per day to maintain high engagement and lead generation volume.
• Engage with clients over the phone, effectively utilizing sales strategies to close deals.
• Sell tickets 7+ tickets per week by uncovering pain points, presenting the Elite Edge event , highlighting the value and benefits of the event to qualified business owners.
• Achieve a 70% onboarding booking rate and 70% of clients scheduled into specific dates
• Generate cash sales while meeting or exceeding daily and weekly sales targets.
• Ensure exceptional customer service to both new and existing clients, responding promptly to inquiries via phone, email, and other communication channels.
• Develop and maintain strong relationships with clients to ensure high customer satisfaction.
• Participate in daily sales training with Cardone University platform, sales meetings and call reviews.
• Stay up-to-date with the latest events, summits, and workshops to effectively promote and sell tickets.
• Gather customer feedback to contribute to product and service improvements.
  
  

COMPETENCIES

• Understand customer needs and tailor ticket recommendations accordingly
• Solid communication skills to effectively deal with various levels of management, staff, and/or outside clients
• Demonstrate the ability to build and maintain a robust sales pipeline with consistent follow-ups on unsold opportunities, leading to higher closure rates
• Sense of urgency -able to function in a high-demand and fast-paced environment
• Understand and follow the sales scripts for The Elite Edge
• Ability to meet or exceed sales quota of 200+ outbound calls/day
• Ability to leverage HubSpot CRM and be accurate in taking notes on clients
• Comfortable with consistent follow up and ability to get creative when reaching out to clients (i.e. video messages, gifts…etc)
• Knowledgeable of the Product and Pricing guide and stay up to date with any changes to our different product offerings
• Ability to maintain a positive attitude and calmly respond to customer’s questions to the best of your ability
• Ability to master the outbound sales process.
  
  

Education And Experience

• GED or high school diploma preferred
• At least 1 year sales experience preferred but not required
• Demonstrated experience being a top performer in some arena ( such as athletics, sales, education, etc )
  
  

Physical Requirements

• Prolonged periods of time sitting at a desk or computer
• Ability to work at in person events ranging 1 - 3 days at a time
  
  

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected]. Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.