Credentialing Supervisor - Pomona, California

Company Overview

Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California's Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG's medical services with Akido's innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you'll join our team

The Opportunity

Are you driven to build the systems that keep healthcare running seamlessly? As a Credentialing Supervisor, you'll lead our credentialing team to ensure providers are credentialed quickly and accurately — so patients always have uninterrupted access to care. This is a hands-on leadership role where you'll streamline workflows, introduce new technology, and tackle complex challenges alongside clinical, operations, and payer relations teams. If you're energized by leading people, improving processes, and building a credentialing function that supports high-quality care, we'd love to meet you.

What You'll Do

• Lead, coach, and support a team of credentialing specialists to deliver accurate, timely, and compliant work.
• Oversee credentialing, re-credentialing, and privileging processes to keep providers active and patient care uninterrupted.
• Monitor application timelines to prevent delays and resolve escalated issues from staff, clinics, and providers.
• Partner with operations, compliance, payer relations, and clinical leaders to align on provider onboarding and coverage needs.
• Build, refine, and document SOPs and policies to streamline workflows and strengthen compliance.
• Ensure compliance with the state, federal, and payer-specific credentialing requirements.
• Act as the primary liaison for external partners, including payers, hospitals, and credentialing verification organizations.
• Drive process improvement and automation initiatives, supporting system upgrades and special projects.
  
  

Who You Are

• Bachelor's degree in healthcare administration, business, or related field (preferred).
• 3+ years of experience in provider credentialing, with at least 1 year in a supervisory or lead role (preferred).
• Strong knowledge of NCQA standards, payer requirements, and credentialing best practices.
• Excellent problem-solving and critical thinking skills, with the ability to resolve escalated issues.
• Proven ability to manage and motivate a team in a fast-paced environment.
• Exceptional organization skills, with sharp attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication and interpersonal skills to collaborate cross-functionally and with external stakeholders.
• Experience with credentialing software and databases (preferred).
  
  

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program
  
  

Location & Specialties hiring:

• This role is in-person/hybrid in Pomona Valley.
  
  

Salary range

$60,000—$75,000 USD

Chaparral Medical Group and Akido MSO are an equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.