Director of Project Services, Field Operations

Description

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America
  
  

Job Summary

The Director of Project Services – Field Operations is responsible for the strategic leadership and operational execution of BearCom’s service project portfolio. This includes managing a team of project managers across North America to ensure the successful delivery of complex, high-value projects in the areas of two-way radio (LMR), distributed antenna systems (DAS), bi-directional amplifiers (BDA), wireless data networks and integrated security technologies. This role will drive consistency, scalability, a nd excellence in project execution across BearCom’s international footprint.

Key Responsibilities

• Lead and evolve the Project Services – Field Operations function to support enterprise-wide projects in two-way radio, DAS/BDA, wireless networks, and physical security systems.
• Define and implement project governance, standards, and methodologies (Agile, Waterfall, or hybrid) to ensure consistent execution.
• Oversee the end-to-end delivery of projects—from kickoff and engineering to system deployment, testing, customer training, and closeout.
• Partner with Field Operations, Engineering, Sales, and Service teams to ensure projects are delivered on time, on budget, and in scope.
• Track key metrics including project profitability, timeline adherence, regulatory compliance (e.g., FCC, NFPA, CJIS), and customer satisfaction.
• Manage risk and scope across multiple parallel deployments with attention to mission-critical systems in regulated environments.
• Deliver executive reporting and portfolio-level insights to senior leadership, including resource planning, backlog forecasting, and delivery trends.
• Drive continuous improvement across all phases of the project lifecycle, leveraging lessons learned, automation, and process refinement.
• Hire, mentor, and develop a high-performing team of Project Managers and Coordinators across BearCom’s regional service hubs.
• Support pre-sales solutioning and contract scoping for complex opportunities, ensuring operational readiness and delivery alignment.
  
  

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Telecommunications, Project Management, or related technical discipline.
• 10+ years of progressive experience managing complex technical projects, including at least 5+ years in leadership, and 1-2 years PMO experience.
• Industry experience in wireless communications, P25/DMR LMR (e.g., Motorola, Kenwood) , BDA/DAS (e.g., Comba, ADRF), or integrated security (e.g., HID, Milestone, Avigilon, Lenel).
• Proven track record in managing large-scale, $1 million plus, deployments for public safety, healthcare, transportation, utilities, or education sectors involving P25, CapMax, DAS BDA, and other leading technologies.
• PMP, PgMP, or equivalent certification strongly preferred; additional technical certifications (e.g., R56, iBwave, CWNP) are a plus.
• Proficiency in project management software such as MS Project, Smartsheet, Jira, or similar tools.
• Excellent interpersonal and leadership skills, with the ability to influence cross-functional teams and engage with customers and executives.
• Strong understanding of industry standards and regulations (e.g., NFPA 1225, FCC Part 90, UL2524).
  
  

Travel Requirement

• Up to 40% travel to support project delivery teams, customer engagements, and executive meetings.
• Passport required
• Accessibility to enter Canada and other international locations to support operational needs.
  
  

Benefits

BearCom wants to elevate your professional growth! We place high value on investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll Also Receive

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement
  
  

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.