IT Specialist

Information Technology

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary

The IT Specialist serves as the bridge between the health center end-users and its Managed Service Providers (MSPs) for both IT and Printing Services. This role is essential in ensuring smooth communication, timely resolution of technical issues, and effective management of onsite IT needs. The ideal candidate will be hands-on, customer-focused, and capable of resolving basic IT issues while coordinating with our vendor for more complex tasks.

Duties And Responsibilities

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Build and maintain effective vendor relationships, identifying innovative solutions that support team objectives.
• Act as the primary onsite liaison between the health center and MSP.
• Assist the MSP with basic troubleshooting and resolution of tickets that would otherwise be escalated.
• Manage and support mobile devices (smartphones, tablets, etc.), including provisioning, configuration, and troubleshooting.
• Provide Tier 1 support for helpdesk tickets submitted by staff, escalating as needed.
• Maintain an accurate inventory of IT assets and assist with provisioning and decommissioning of hardware.
• Support end-user training and onboarding for IT systems and devices.
• Monitor and report on recurring IT issues to help identify trends and areas for improvement.
• Interact with end users to diagnose IT problems and implement solutions.
• Document IT problems and evaluate the effectiveness of problem resolution.
• Work with the vendor and other sources of information to find the solution to a user’s question or problem as needed.
• Manages and optimizes the health center’s entire print environment, including printing, scanning, copying, supplies, and maintenance in collaboration with MSPs.
• Provide responsive, hands-on support to staff for hardware, software, peripherals connectivity, and system issues.
• Assist with processes that revolve around the set up and maintenance of laptops, desktops, and IT peripherals; ensure new hires are equipped and onboarded efficiently.
• Troubleshoot network, VPN, and Wi-Fi connectivity challenges.
• Collaborate cross-functionally to solve IT issues that hinder productivity or efficiency.
• Maintain consistent onboarding and offboarding procedures to secure company data and access control.
• Perform special assignments and additional duties as needed to support departmental and organizational goals.
  
  

Education And/or Experience

• Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 1-4 years of experience in IT support, helpdesk, or systems administration.
• Strong understanding of desktop and mobile device management.
• Familiarity with ticketing systems and IT asset management tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience in a healthcare setting is a plus.
• Proficient in Microsoft 365, and foundational networking
• Strong communication and problem-solving skills
• Ability to work independently and collaborate across teams
  
  

Preferred Skills

• Knowledge of HIPAA and healthcare IT compliance standards.
• Experience working with third-party IT vendors or MSPs.
• Basic networking knowledge (e.g., IP addressing, Wi-Fi troubleshooting).
• Work or lived experience may substitute for education requirements on a case-by-case basis.
  
  

Knowledge, Skills, And Abilities

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  
  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.
• FLSA Status: Full-time, Hourly, Non-Exempt
• Leader: Director of IT Services
• Salary: Being Determined
• Benefits:
• 150 hours of PTO in the first year followed by 195 hours per year moving forward.
• 12 paid holidays
• Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase
  
  

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.

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