Software Support Data Processing Technician #324 - Technology & Innovation

SOFTWARE SUPPORT/DATA PROCESSING TECHNICIAN BASIC FUNCTION: Under the direction of the Director of Information Services, provide assistance to system users concerning software applications, operations and malfunctions; troubleshoot and diagnose computer problems and malfunctions; input data into an assigned computer system and generate computerized reports. REPRESENTATIVE DUTIES: ESSENTIAL DUTIES: Provide assistance to system users concerning software applications, operations and malfunctions; receive and respond to user telephone calls; provide technical troubleshooting, determine type of request, diagnose and provide solutions or route complex problems to appropriate personnel as needed. Input data into an assigned computer system and generate a variety of computerized reports; analyze and respond to data processing requests; initiate queries, compile information, process reports and manipulate data as appropriate; print and process a variety of requested materials such as lists, forms, labels, report cards, letters, flyers, pamphlets and schedules. Receive and log data and reporting requests; prepare requests for processing; review completed printing jobs for completeness and accuracy; operate bursting and decollating equipment in preparing completed printing jobs for distribution to appropriate agencies or personnel. Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, back-ups and designated programs and systems. Maintain network system security, servers and databases; troubleshoot, diagnose and resolve system malfunctions and problems. Prepare backup data files in accordance with established procedures; maintain library of back-up files. Communicate with District personnel and outside agencies to exchange information and resolve issues or concerns. Train and provide technical support to District personnel in the proper operation of computer systems and software applications. Maintain regular and prompt attendance in the work place. Perform related duties as assigned. KNOWLEDGE AND ABILITIES: KNOWLEDGE OF:

• Principles, methods and procedures of operating computers and peripheral equipment.
• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.
• Computer hardware systems and software applications utilized by the District.
• Database structures, on-line applications and system capabilities of assigned computer systems.
• Data control procedures and data entry operations.
• Record retrieval and storage systems.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Record-keeping and report preparation techniques.
• Technical aspects of field of specialty. ABILITY TO:
• Provide assistance to system users concerning software applications, operations and malfunctions.
• Troubleshoot and diagnose computer problems and malfunctions.
• Input data into an assigned computer system and generate computerized reports.
• Perform a variety of network administration activities.
• Maintain network system security, servers and databases.
• Operate computers and peripheral equipment properly and efficiently.
• Process and print a variety of computer production runs according to established procedures.
• Review and verify input and output data to assure accuracy and efficiency.
• Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Operate bursting and decollating equipment.
• Determine appropriate action within clearly defined guidelines.
• Type or input data at an acceptable rate of speed.
• Maintain records.
• Understand and follow oral and written instructions.
• Prioritize and schedule work.
• Meet schedules and time lines.
• Develop and maintain cooperative working relationships with those contacted in the course of work.
• Carry out oral and written directions; write and speak at a level sufficient to fulfill the duties to be performed for the position described. EDUCATION AND EXPERIENCE: Any combination of education, training and/or experience equivalent to: graduation from high school and two years experience working with software applications and databases. WORKING CONDITIONS: ENVIRONMENT: Indoor work environment. PHYSICAL DEMANDS: Employee in this position must have/be able to:
• Enter data into a computer terminal/typewriter and operate standard office equipment.
• Sit for extended periods of time.
• See and read a computer screen and printed matter with or without vision aids.
• Hear and understand speech at normal levels and on the telephone, with or without hearing aids.
• Lift and/or carry up to 25 lbs at waist height for 5-10 feet.
• Stand, walk and bend over.
• Reach overhead, above the shoulders and horizontally, grasp, push/pull.