Service Director

Summary

We are looking for an experienced Service Director to lead our team. If you have prior experience working as a service manager or Director and have a results driven approach to success, we want to talk to you!

WE OFFER:

• Competitive Compensation Package
• Medical, Dental
• Life and Disability
• 401K
• Paid Vacation
• Career Growth Opportunities
  
  
  

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make quality new hires
• Distribute work among technicians
• Prioritize required services
• Grow our remote experiences department, including pick up and delivery and mobile service van
• Ensure all Ford and Lincoln metrics are met to ensure dealership money is earned in full
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Manage Work in Process, Cash Clearing, Warranty and other related schedules
• Control Expense
  
  
  

Requirements

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience required
  
  
  

About The Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.