Team Member

Job description:

Overview

At Toastique, our Team Members are the heartbeat of the café - welcoming every guest, guiding them through our gourmet toast, juice and coffee menu and ensuring they leave smiling. This role blends warm, friendly service with hands-on café operations: accurate POS transactions, thoughtful product education, clean and inviting spaces and a knack for upselling - all in a fast-paced, team-first environment.

Responsibilities:

• Greet and engage guests; answer questions and guide them through our menu to choose orders they’ll love.
• Prepare and present gourmet toasts, bowls, smoothies, cold-pressed juices and cooffe with care and consistency.
• Operate the POS quickly and accurately; handle cash/card transactions with solid retail math.
• Keep the café spotless and organized, upholding strict hygiene and safety standards.
• Stock shelves, rotate product, and refresh displays to maintain availability and visual appeal.
• Host light in-store menu sampling and share promos of new items to enhance the guest experience.
• Upsell and cross-sell thoughtfully to contribute to store performance.
• Collaborate during rushes to keep service smooth; communicate clearly with the team.
• Handle phone inquiries with friendly, professional etiquette.
• Provide guidance to junior teammates as needed; model great service and sales techniques.
• Stay current on product knowledge and menu updates; participate in ongoing training.
  
  
  

Requirements

• Prior retail, café, or customer-service experience preferred (quick-serve a plus).
• Proficiency with POS systems and comfort with basic cash-handling math.
• Clear, upbeat communicator who enjoys engaging with guests and teammates.
• Experience supervising or mentoring others is a plus.
• Bilingual candidates encouraged - great for serving our diverse tourist community.
• Familiarity with merchandising/stocking is helpful.
• Positive attitude, adaptability, and a willingness to learn are essential.
  
  
  

Compensation, Benefits & Perks

• Competitive hourly wage that recognizes your skills and dedication.
• Annual raise opportunities based on performance.
• Comprehensive training to kickstart your journey and support continuous growth.
• Generous employee discounts on our gourmet toasts, bowls, coffee and juices.
• Clear paths for advancement within a growing Toastique family.
• Energetic, supportive work environment where passion and creativity are celebrated.
  
  
  

Join Toastique and help us make every visit delicious, welcoming, and memorable - while growing your career in a vibrant, guest-first café.