Overview

Front Desk Supervisor-Naperville-Multi Speciality

Position Highlights:

Full-Time, 40 hours
Hours: Varied; Evenings, Weekends, Holidays and Travel as needed.
Location: Naperville

Benefits:

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

Staff Management

Develops and implements staffing schedules.  Monitors attendance and evaluates time-off requests in direct relation to schedules.  Maintains employee personnel records.  Attentive to staff schedules and physicians to ensure that resources are available to meet anticipated daily work loads.  Monitors staff schedules and productivity, along with patient volumes, to ensure the highest level of access and efficiency.  
Assists Front Desk Manager in developing and implementing work plans and objectives for all front-end operations.  
Participates in weekly/monthly quality control activities to ensure accuracy and excellence in patient care.  Distributes feedback to staff in timely manner 
Maintains a highly visible profile in the work areas.  Works as a team member as necessary.  Functions as an alternate clerical resource for front desk coverage needs.   
Collaborates with practice manager in the hiring process of all clerical staff.  Responsible for the orientation process of new staff hires.  Responsible for the ongoing training and development of all staff to maintain competencies.  Seeks guidance and support from Practice Manager in managing staff.  Acts as alternate in the absence of the practice manager  
Responsible for assessing work against expected outcomes:  productivity, quality, timeliness. Tracks and trends work outcomes and recommends improvements in work processes and job standards. 
Performs all other duties/responsibilities as assigned

 

Check-in/Greeting Patients/Scheduling

Functions as an alternate clerical resource in the absence of Practice Manager, Co-supervisors or Front Desk Care Ally as needed.              
Collaborates with the practice manager to initiate and coordinate any disciplinary actions, performance improvement plans, probations and terminations of clinical staff.  Assists the practice manager in the evaluation process.  Monitors necessary certifications to ensure staff compliance.

Qualifications

MINIMUM EDUCATION AND EXPERIENCE REQUIRED  

Level of Education: 

High school diploma or GED

Years of Experience: 

Four years patient/client-facing experience

 

Minimum Knowledge, Skills, And Abilities

Knowledge of leading a team to meet expectations 
Knowledge of patient experience, customer service, healthcare and/or administration 
Customer service skills 
Skilled in Microsoft Office Suite, type min of 30 wpm 
Knowledge of PHI Software 
Ability to multitask efficiently 
Ability to communicate professionally both verbally and written 
Ability to be empathetic, compassionate, and caring 
Skilled in management capabilities - performance assessments, recognition, coaching, and conflict resolution 
Ability to de-escalate 
Ability to be resourceful and make recommendations for process improvements 
Flexible of travel min of 50% of the time

The compensation for this role includes a base pay range of $58,250-$87,375/salary, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Front Desk Care Ally, Supervisor- Naperville

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