Medical Review Manager (RN)

About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered. As a technology-driven company, we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!

Location

This position is remote (Within the US); remote but limited travel will be required for meetings, and onsite events.

Monday-Friday 9:00am-5:00pm EST

Salary

Range $90,000.00-$110,000.00/Annually

Overview

The Medical Review Manager is responsible for overing the accuracy, efficiency and compliance of all clinical coding and documentation process related to Occupational Healthcare services provided by Mobile Health. This position manages the clinical coding team and ensures that all procedures, services and patient encounters are coded in accordance with established regulations and internal standards.

Reporting directly to the Director of Clinical Operations, the Medical Review Manager provides leadership, guidance, and structure to the team, ensuring consistent practices across the department. This role collaborates with clinical staff, compliance, and operations teams to support high quality documentation, streamline workflows, and implement best practices. The Medical Review Manager plays a key role in optimizing operational performance, maintains regulatory compliance and supporting Mobile Health’s mission to deliver accurate and reliable occupational healthcare services nationwide.

Essential Duties & Responsibilities

Experience & Education

• Manage clinical documentation team
• Manage the end-to-end process of chart review to ensure timely and accurate completion of medical records.
• Monitor the Evaluation Queue for exams awaiting review, prioritizing tasks to meet service and compliance standards.
• Review exams in the Evaluation Queue for completeness and accuracy of documentation.
• Review document details for scanned medical documentation to assist with closing the exam.
• Examine details of scanned medical documentation to verify and finalize exam records.
• Coordinate with the clinical team to resolve incomplete or inaccurate medical documentation, ensuring charts meet regulatory and internal standards.
• Edit exam results based on supporting documentation, maintaining the integrity of patient records.
• Monitor and process emails from the Medical Review Officer (MRO), making updates to drug screen results as necessary.
• Contact the MRO for pending drug screen determinations, ensuring timely resolution of outstanding results.
• Select and apply appropriate standardized remarks in the disposition section of the Final Medical Report.
• Send Yellow and Red Code alerts to Agencies.
• Collaborate with Customer Service or LabCorp to obtain missing laboratory results, ensuring completeness of patient records.
• Retrieve lab reports from online platforms (e.g., Link) as needed to support exam finalization.
• Process Amended Medical Report exams as needed.
• Serve as a liaison with Customer Service Representatives or Account Managers to address agency questions, concerns, or special requests.
• Close exams upon request from Customer Service or Account Managers, maintaining workflow efficiency.
• Assist with review of Respirator Fit Testing Medical Evaluation questionnaires as needed.
• Monitor chest X-ray results from radiologists and accurately document findings in patients’ charts.
• Contact patients directly with abnormal or critical results, providing clear communication and appropriate next steps.
• Licensed Registered Nurse of Higher-level nursing credential required.
• Minimum of five (5) years of experience in an Occupational Health or Employee Health setting.
• Must hold Medical Review Officer Assistant (MROA) certification or be able to obtain certification within 90 days of hire.
• Proven ability to thrive in a fast-paced, high-pressure environment while maintaining exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Strong organizational and time management skills, with a demonstrated ability to meet deadlines.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and related software applications.
  
  
  

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(K) plans
• Paid time off and holidays
• Professional development opportunities
• Flexible working arrangements
  
  
  

Why Mobile Health?

Mobile Health has disrupted the industry since 1984. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening are an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.