Customer Success Manager - Freelance Remote

At Journey to Freedom Consulting & Academy, we are seeking a passionate and empathetic Customer Success Manager to guide our clients through their personal and professional transformations. This remote role is ideal for someone experienced in client engagement who believes deeply in the power of personal and career growth. You will serve as the bridge between our heart-centered service and operational excellence, utilizing innovative tools to empower our clients to succeed within our proven online education system.

About The Opportunity

This opportunity goes beyond traditional support—it’s about empowering our clients to succeed within our step-by-step online education system and transformational programs. You’ll serve as the primary point of contact for our program members—guiding, supporting, and celebrating their growth journey.

What You’ll Do

• Serve as the primary point of contact for our clients, guiding them with clarity, empathy, and motivation throughout their journey with us.
• Lead the onboarding process for new clients, ensuring they feel welcomed, supported, and set up for success from day one.
• Proactively monitor client progress and engagement, identifying key moments where support or encouragement is needed.
• Utilize AI-assisted tools to enhance client attraction, support, analyze engagement patterns, and personalize outreach at scale.
• Manage support inquiries across email and messaging platforms with professionalism, warmth, and efficiency.
• Collaborate with our coaching and operations teams to continuously improve the client experience and program delivery.
• Track and report on key success metrics, including client engagement, satisfaction, testimonials, and key milestones.
• Lead with heart, communicate with intention, and embody our mission of conscious online career path in every interaction.
  
  

What You Bring

• Bachelor’s degree in Marketing, Business Administration or related field
• 5+ years of experience as a Customer Service Manager, Customer Relationship Manager or in the Marketing department
• Exceptional communication skills, high emotional intelligence, and a genuine passion for helping others succeed
• Proficiency in computer applications and Microsoft Office
• A self-starter mindset with strong time management and organizational skills, thriving in a remote work environment.
• Complete understanding of the company’s products, programs and services
• Ability to adhere to the company policies and guidelines
  
  

What We Offer

• Competitive Compensation: A performance-based package commensurate with your experience.
• Remote-First Freedom: The flexibility to work from anywhere in the world.
• Conscious & Supportive Team: Be part of a collaborative environment that values every voice and is committed to a shared mission.
• Flexible Schedule: The autonomy to design a work schedule that fits your life.
• Growth & Impact: Ongoing opportunities for professional growth and the chance to be part of something truly transformational, not just transactional.
  
  

Eligibility Requirements

• Must be legally eligible to work as an independent contractor in Canada or the U.S.A.
• Must have availability during Eastern Time business hours.
• Strong understanding of the North American market is preferred.
  
  

How To Apply

If you're ready to combine operational excellence with meaningful, heart-centered work, we would love to hear from you.

Please send your resume and a brief cover letter highlighting your experience in customer success and explaining what specifically draws you to this opportunity at Journey to Freedom Consulting & Academy.

Equal Opportunity Employer

We are committed to creating an inclusive environment that celebrates diverse perspectives and experiences. At Journey to Freedom, every voice matters.