Bus Office/Client Liaison-Remote

Scheduled shift: Monday-Friday 8am-5pm and other shifts as needed.

Location: Remote

Job Summary

Serves as a liaison between the Business Office and Clients by developing and conducting specific training and job aides for Clients specific to the needs of the Business Office. Works with Sales and Service to establish direct contact with Clients to implement and monitor training. Performs monthly requisition audits to promote accurate and consistent documentation of patient demographic, insurance and diagnosis information from Clients. Reports findings to Directors of Revenue and Billing, Sales and Marketing and CFO. Develops and conducts training programs for off site and core lab facility employees as they relate to Business Office needs and procedures. Weekly travel with occasional overnight stays required.

Essential Functions

• Serve as a liaison between Business Office staff and external Clients to effectively communicate issues and facilitate effective issue resolution. 2. Conduct monthly quality assurance reviews on Clients and create reporting mechanism to provide results to Clients. 3. Communicate results of Client review monthly to management and identify areas of improvement. 4. Develop standardized training materials for external Clients as they pertain to the needs of the Business Office. 5. Coordinate and facilitate large group in-services for our external clients to train on coding and patient/insurance demographic needs of the Business Office. 6. Conduct follow-up reviews once Client has been educated to monitor progress. 7. Coordinate with Sales and Service reps the marketing of Client education services. 8. Maintain up-to-date knowledge of Business Office requirements such as patient demographics, insurance entry, diagnosis entry, Compliance and ABN generation. Adjust training program content as necessary to incorporate new requirements. 9. Work with Information Technology in regards to system issues, testing and implementation of system upgrades as they pertain to patient registration and billing. Communicate updates to Business Office and Operations management/trainers. 10.Participate in Training of Sales and Service teams as necessary to communicate changes and updates as they relate to the requirements of the Business Office. 11.Provide guidance and direction to clients with support from the Business Office/Front End Liaison to coordinate the front-end registration process with off sites and facilitate the training of registration staff as they relate to the Business Office billing requirements and compliance. 12.Coordinate with the Sales and Information Technology departments during the implementation of client Electronic Medical Records (EMRs) to ensure all TriCore billing and coding issues are addressed. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
  
  

Minimum Education

• Associates degree with a concentration in business, accounting or finance.
  
  

MINIMUM EXPERIENCE: Meet one of the following:

• In lieu of degree, a combination of education and experience equivalent to eight (8) years relevant experience in health care business office environment.
• In lieu of degree, a combination of education and experience equivalent to seven (7) to nine (9) years relevant medical billing/collections experience with at least one (1) year of TriCore experience.
  
  

Other Requirements

• Knowledge of health care industry, provider billing practices, medical terminology, and third-party reimbursement.
• Understanding of contract payor policies and procedures.
• Expertise in ICD-9, CPT-4, and HCPCS coding requirements.
• Two (2) years training experience.
• Intermediate knowledge of Microsoft Excel.
• Must have valid drivers license and be insurable by lab insurance carrier.