Information Technology Support Specialist

About the Company

At CES, we lead by example. We’re passionate about crafting engineering solutions that help clients transform the everyday for millions of people. Our team of experts in utility systems, infrastructure development, and construction management brings a blend of innovation and precision to every project, ensuring outcomes that are both reliable and impactful. Through our projects and services, we are proud of the strong relationships we’ve built and continue to nurture. We take social responsibility seriously and actively look for ways to improve the communities where we live and work, minimize our environmental footprint, and promote safety, integrity, and inclusion throughout our company.

About the Role

The IT Support Specialist is responsible for providing front-line technical assistance and support to end users across CES. This individual will work closely with the IT Manager to maintain a stable and efficient technological environment, supporting a wide range of systems including Proxmox, Microsoft 365, and specialized design software.

Responsibilities

• Provide first-level support for hardware, software, and network issues company-wide (in person, phone, and remote).
• Assist with Microsoft 365 applications, user account setup, and troubleshooting.
• Support and maintain virtual machines in a VM environment.
• Track, log, and resolve support tickets using tools such as Atera, escalating issues when necessary.
• Perform workstation imaging, software installations, and basic system administration.
• Assist in maintaining IT documentation, knowledge base, and user guides.
• Collaborate with senior IT staff to support ongoing technology initiatives.
• Manage new hire account set up and assist in new hire orientation.
• Perform additional related duties as needed.

Required Skills and Experience

• 3+ years of experience in IT support, helpdesk, or a related technical role
• Hands-on experience with VMware or other virtualization platforms
• Working knowledge of Microsoft 365 administration and support
• Strong troubleshooting, problem-solving, and communication skills
• Ability to manage multiple tasks and provide excellent customer service

Technical Skills

• Familiarity with Autodesk applications (AutoCAD, Revit, etc.)
• Basic networking knowledge (switches, firewalls, wireless)
• Experience supporting professional services or engineering environments

Soft Skills

• Strong interpersonal and communication skills to interact effectively with stakeholders
• Excellent organizational and time management skills to handle multiple projects simultaneously
• Self-motivated, with the ability to work independently and take initiative
• Bilingual, English and Spanish a plus

Preferred Certifications (Not Required but a Plus)

• Associate of Science degree
• Microsoft Azure Fundamentals
• Any CompTIA Certification (e.g., A+, Network+, Security+)

Pay range and compensation package

Negotiable based on experience level relative to the position in the range of $60k-$65k

Work Hours: Monday through Friday, 8:30 AM to 5:30 PM, with occasional after-hours support as needed for urgent issues or scheduled maintenance.

Company Overview:

CES Consultants, Inc., is a rapidly expanding civil infrastructure engineering firm dedicated to excellence. At CES, teamwork drives our success as we deliver outstanding service and foster strong, lasting relationships with both our employees and clients. We are seeking passionate professionals to join us in our mission to develop innovative, sustainable solutions that strengthen communities and enhance resilience. Being part of our culture means:

• Thriving on challenges and the effort needed to solve them.
• Working with people who are positive, adaptable, and growth minded.
• Delivering quality work for our clients and investing in their success.
• Collaborating seamlessly and supporting one another as a team.

Company Benefits:

We offer a competitive salary and comprehensive benefits package to qualified candidates. The employee compensation package includes Employer premium cost share contributions to all employees and their families. The benefit healthcare coverage package includes medical, dental, and vision, 401k with company contributions, Personal Time Off (PTO), and 100% company-paid Life Insurance and Short-Term Disability. Additional Voluntary benefits include Long-Term Disability, Voluntary Life Insurance for employee/spouse/child(ren), and the opportunity to enroll in Health Flex Spending.

Equal Opportunity Employer

CES is proud to be an equal opportunity workplace and an affirmative-action employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law or regulations in the locations where we work.