Office Coordinator

Home Instead Office Coordinator

If you are a dedicated professional looking for a dynamic role with opportunities to make a meaningful impact on the lives of seniors and their families, we encourage you to apply. Join our amazing team and be a part of our mission to enhance the lives of aging adults and their families.

Company Name: S-6 Senior Services, LLC d.b.a., Home Instead

Job Title: Office Coordinator

Objective

As an independently owned and operated Home Instead franchise, S-6 Senior Services, LLC is seeking an Office Coordinator to join our amazing team. This role is pivotal in ensuring the smooth operation of our office, maintaining high-quality service to clients, and supporting various departments. If you are a detail-oriented, organized individual with excellent communication skills, we welcome you to apply for this dynamic position.

Primary Responsibilities

• Answer incoming calls in a positive, professional, and knowledgeable manner.
• Greet and welcome all visitors in a friendly, warm, and professional manner.
• Utilize Salesforce to enter service inquiries and direct them to appropriate key players.
• Create, maintain, and review client and Care Pro schedules, emphasizing high-quality matches.
• Assist in managing canceled shifts and Care Pro availability, and communicate changes to the client.
• Ensure accurate billing and payroll rates are selected for scheduled shifts.
• Monitor authorized hours for state and VA clients, making sure they do not exceed their limit.
• First-shift follow-up and ongoing touch points with client and care Pros.
• Communicate with the relevant admin staff regarding attendance policy concerns per Care Pro.
• Coordinate and provide introductions between clients and caregivers to facilitate strong working relationships.
• Fill in for Care Pros during regular business hours, ensuring client care is maintained without disruption.
• Demonstrate open and effective communication with the owner, colleagues, clients, and Care Pros.
• Maintain regular office attendance to fulfill job responsibilities.
• Adhere to all company policies, procedures, and business ethics codes.
  
  

Secondary Responsibilities

• Assist with orientations as needed.
• Share client and Care Pro concerns with management and relevant staff members.
• Participate in Care Pro meetings.
• Order and stock office and copy machine supplies.
• Actively engage in community outreach efforts to promote our services, and participate in local events.
• Perform all other functions deemed necessary to support office operations.
  
  

Education/Experience Requirements

• High school graduation or equivalent.
• One year of related business experience or equivalent education/work experience.
• Must possess a valid driver’s license.
  
  

Knowledge, Skills, And Abilities

• Positive attitude with a customer service mindset in performing duties within a professional office setting.
• Experience in administrative roles or related positions with a willingness to learn and grow.
• Detail-oriented and can efficiently manage office tasks, schedules, and records.
• Effective written and verbal communication skills, as the Office Coordinator will interact with colleagues, clients, and caregivers regularly.
• Proficiency with office software and tools, including Microsoft Office and Salesforce, is a plus.
• Problem solver with the ability to identify and resolve issues, as well as adapt to changing situations, and priorities.
• A team player who can collaborate with colleagues, including caregivers and management, to ensure smooth operations.
• Patience and professionalism in telephone interactions.
• Dependability is critical for maintaining office operations and schedules.
• Please note that Home Instead is a non-medical home care company that has been serving seniors for over 25 years. Each Home Instead franchise is independently owned and operated. Home Instead is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.