Tech Support Specialist I

When Alfred Fain founded a small Rhode Island tire store in 1924, at the time no one could have predicted how Teknor Apex would become an international custom compounder sought out by companies around the world. After a nearly hundred-year journey that’s carried us through acquisitions and expansion, we now have nine U.S. locations, as well as operations in Belgium, Singapore, Germany, and China.

Throughout this global expansion Teknor has remained a privately held company, and today Fain’s grandson sits at the helm, maintaining the family’s tradition of fostering deep employee and customer relationships. These relationships are what allow us—together—to deliver customized compound solutions and help our customer’s create better products.

“Manufacturing is a team sport, and we work together to achieve our goals.” ~Jon Fain

Essential Duties And Responsibilities

Responsible for technical support to users. Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user.

• Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
• Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.
• Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
• Participate in rotational 24x7 help-desk support.
• Works in conjunction with other areas to diagnose and resolve issues.
• Handles set-up and disconnect of IT equipment for intra-office moves
• Provides basic systems training to new users
• Ensures confidentiality and data integrity at all times while working on systems.
• Performs additional duties and responsibilities as assigned.
  
  

Education And/or Work Experience Requirements

• Associate degree with additional certifications or BS degree in Information Technology
• Position requires between 2-3 years of PC experience.
• Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.
• Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU’s etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.
  
  

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone
  
  

This description is a summary of principal responsibilities and is not intended to include all duties that may be assigned.

Teknor Apex is an equal opportunity employer and does not discriminate against any protected status under state or federal laws. Must be 18 years of age or older to work at Teknor Apex.