Hospice Executive Director

Job Details

Description

The Hospice Executive Director is a senior leader who oversees all aspects of a hospice facility's operations, including clinical services, financial management, regulatory compliance, and staff supervision, ensuring high-quality, patient-centered care in line with the organization's mission and legal requirements. This role requires a strong blend of leadership, clinical knowledge, and administrative skill, often with a background in healthcare administration or nursing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree required. Master’s degree in healthcare administration or other appropriate health services disciplines preferred.
• Healthcare management experience with hospice related experience desired.
• Five (5) years’ previous managerial experience
• Previous healthcare sales management preferred
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to relate to Board members, superiors, peers, and subordinates, building positive, productive relationships through effective communication, empathy, and fostering mutual trust and respect.
• Must have a Valid Drivers License and maintain current auto insurance coverage.
• Must be capable of performing job responsibilities with or without accommodations.
  
  

Key Results Area

Oversee the local functioning of operational systems; develop and expand the revenue performance and business potential of the hospice; responsible for the patient and family services program at the hospice; to represent the organization in the community.

• Works with the leadership team to develop a strategic business plan and leverage the identified strengths and build upon them.
• Develop strategies for improving identified weaknesses.
• Develop techniques to take advantage of the identified opportunities and plan for dealing with identified threats that are results oriented with measurable metrics with timeline and desired outcomes/results.
• Works with the leadership team, middle management and front-line staff with input, feedback, and buy-in from middle management and front-line staff.
• By implementing the organization’s systems, policies, and standards, the Hospice Executive Director assures that the hospice meets and exceeds all applicable regulatory requirements of agencies and assumes responsibility for the readiness of the hospice to meet all inspections, surveys, and review — including state licensure, federal certifications, and accreditations.
• Maintains a working knowledge of and ensures the program management adheres to the Medicare Conditions of Participation.
• Supervising the compliance of all administrative functions and policies with applicable regulatory agencies i.e., keeping personnel records up-to-date for Medicare surveys.
• Maintaining a working knowledge of all applicable federal and state regulations, statutes and Treasure Health policies and procedures, including staying up to date on the changing healthcare environment and its impact on the hospice business.
• Coordinating with the appropriate corporate staff, medical director, PCA and/or team manager and admissions manager all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.
• Coordinating with VPO, Regional Medical Director, NPCA, and RDMD and other organization resources when necessary for guidance and support.
• Developing and Expanding Revenue Performance
• Possesses and maintains sharp negotiating skills when pursuing contractual agreements with community partners and vendors to ensure favorable program outcomes.
• Based on the organization business plan and revenue budgets, the Hospice Executive Director develops and maintains key relationships with hospitals, nursing homes, physicians and other healthcare organizations.
• Manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions and implemented with positive results to the hospice, according to applicable state and federal law.
• Establishes collegial, on-going relationships with the Executive Management of contracting entities, including those who have line authority over discharge planning personnel to promote the smooth and efficient functioning of such contracts.
• Has specific responsibility for hospice financial functions including management of monthly profit and loss statements, accounts receivables, collections and local accounts payable processes.
• Based on a plan developed with the Vice President of Business Development and executive leadership team, the Hospice Executive Director develops and maintains relationships with physicians.
• Initiates new relationships by educating physicians about the potential hospice need in their practices.
• Improves the value of existing relationships by ongoing contact with selected physicians and their office staff — including the resolution of complaints, the providing of educational services and seeking to improve and refine patient care services.
• Supervises the admissions function through the Clinical Director of Admissions.
• Responsible for supervision of day-to-day operation of program utilizing the organization’s varied business intelligence tools including, but not limited to, the following:
• Financial Management
• Recruitment/Employment Process
• Quality Assurance/Quality Improvement
• Payroll
• Admissions
• Business Office Operations
• Medical Staff
• Systems Operations
• Business Plan Development
• Human Resource Policy
• Staff Development
• Responsible for the Patient and Family Services Program at the Hospice
  
  

Overall responsibility for the clinical services function at the hospice including the home, hospital settings, nursing homes and other locations including, but not limited to the following:

• Program Staffing Levels
• Patient Experience
• Employee Recruitment, Retention, and Engagement
• The Volunteer Program
• Oversees program CAHPS performance to ensure quality patient experience.
• Representing the Organization in the Community