Director of Quality

Program & Location: Administration Office, New Bedford, MA

Education: Bachelor’s degree required in human services, health care field, management, business, or other related field

Pay Range: $66,560 - $108,160 (Education & experience dependent)

Status: Full Time, Monday to Friday, 8am-4:30pm

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Company paid CEU Trainings w/ Education days to complete CEU's
• Free meals at select programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
  
  

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to prevent and treat substance use and mental health disorders. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life. 

Director Of Quality Requirements

• Ability to evaluate quality of participant care and outcomes
• Excellent analytical and leadership skills
• Ensures interdisciplinary approach to Quality Assessment and Risk Management
• Knowledge of ASAM criteria
• Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Demonstrates behaviors that recognize the rights of participants
• Must have excellent communication skills, including the ability to organize ideas in a logical and clear fashion
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO's electronic medical records
• Must have the ability to work with others in cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self-help programs
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
• A thorough knowledge of working with healthcare data, patient databases and other digital strategies to provide a deep insight into the functions of an organization
  
  

Director Of Quality Duties & Responsibilities

• Oversee the development & use of data systems and reporting to ensure information flows accurately and efficiently from within the organization to external stakeholders;
• Utilize a specialized knowledge base to enhance the organizations methods of service delivery through data management and process improvements strategies;
• Responsible for improvement standards associated with DPH, BSAS, HCQ, Joint Commission, OSHA, CDC and other regulatory and accrediting bodies;
• Ensure performance measures are used to determine whether implemented changes produce desired outcomes;
• Establish reporting formats for presentation of Quality Improvement projects and Risk Management assessments;
• Conduct validation audits of High Point’s Quality Assessment Reporting process, meet with departmental manager to review findings and develop improvement plans;
• Identify risk and potential process failures in all organizational areas including but not limited to; participant care, personnel and visitors, as well as financial risks through utilization review, billing, litigation, loss or theft;
• Responsible for the development, implementation, and strict adherence to a quality program including development and/or review of standards, policies, and procedures for all functions and departments involved with the quality program;
• Receive and review all customer satisfaction surveys;
• Prepare reports and other documentation required by regulatory agencies and to support the quality function;
• Travel between HPAO sites, as needed;
• Provide direct supervision to the Quality Coordinator
  
  

Director Of Quality Qualifications

• Bachelor’s degree required in human services, health care field, management, business, or other related field;
• Working Knowledge of quality system requirements;
• Experience working in a healthcare related field preferred;
• Experience working in an organization that addresses mental health and/or substance use services preferable;
• Experience creating detailed reports and presenting information in a clear, concise manner;
• Ability to work independently with strong organizational skills;
• Strong computer skills and knowledge of Microsoft Office applications, project management and analytics software required.