Poker Manager

Position Summary

Poker Manager 13203 DDC - Glendale, AZ Job Description:

Under general supervision of Poker Assistant Director, oversees Poker operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Provides training, scheduling, and performance appraisals for subordinate managers
• Monitors and controls the Poker operations including guest relations to successfully achieve a cost effective and profitable department
• Performs duties of subordinates as needed
• Maintains an accurate department log of the following: Shift Activities, Card Control, Tracking-Table, Players, and Players Promotions
• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs)
• Ensures team members’ awareness of Internal Controls
• Ensures proper coverage of the Poker Department
• Ensures supplies are readily available
• Ensures team member/guest compliance and conforms to regulatory, departmental, and casino policies and procedures for efficient gaming operations
• Ensures an open atmosphere that promotes skill enhancement
• Greets guests and maintains a friendly and inviting atmosphere
• Increases department’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining team members as needed
• Prepares and hold bi-monthly staff meetings
• Prepares monthly departmental reports
• Produces department budget projections with the Poker Assistant Director
• Produces and proposes department promotions for review
• Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Poker management and other departments by taking an active role in extending Outstanding Guest Service to that guest
• Works closely with the Marketing & Public Relations department, Poker Assistant Director in regards to advertisements
• Reviews department budgets with the Poker Assistant Director
• Responsible for performance management and discipline of subordinate managers in the Poker Department
• Responsible to assist Poker Assistant Director’s annual forecasting and budgeting process
• Works with internal surveillance and security in the Poker area in conjunction with the Security and Surveillance departments
• Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as company policy dictate
• Contributes to a team effort and accomplishes related results as required
• Performs other duties as required
  
  

Job Requirements

Minimum Qualifications:

Education and Experience

Knowledge, Abilities, Skills, And Certifications

High school diploma or GED required; Bachelor’s degree in Business Administration preferred, plus seven (7) years of experience in Poker and casino operations leadership; at least two (2) years must have been as a manager or above. Must be able to pass a basic math exam. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Extensive Knowledge and practice of all Title 31 requirements
• Knowledge of principles and practices of public relations and customer service
• Knowledge of problem solving techniques
• Knowledge of implementing new games
• Knowledge of security, surveillance and fraud detection techniques
• Knowledge of procedures and Poker Room floor operations
• Knowledge of dealing card games
• Ability to supervise and train team members, to include organizing, prioritizing, and scheduling work assignments
• Team member development and performance management skills
• Ability to multi-task efficiently
• Skill in customer service, human relations and supervision of assigned staff
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
• Ability to interpret a variety of instructions furnished in written and oral form
• Ability to investigate and analyze information and to draw conclusions
• Ability to foster a cooperative work environment
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels
• Ability to work as a team member and foster a positive working environment
• Ability to work with timeliness and thoroughness
• Ability to demonstrate excellence in job performance, and continually seek improvement in results
• Skill in organizing resources and establishing priorities
• Skill in the use of personal computers and related software applications
  
  

Physical Demands

While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.