Security Site Supervisor (Hospitality)

About Extrity Services

At Extrity Services, we redefine security by placing a premium on emotional intelligence, de-escalation, and cultivating a thriving company culture. We believe that security goes beyond physical safety; it's about creating an environment where everyone feels secure and valued. We are the leading provider of unarmed and armed security solutions; we pride ourselves on delivering top-notch, reliable services to a wide range of clients. Our commitment to operational excellence, stringent standards, and meticulous attention to detail is what sets us apart from the competition. Join us at Extrity Services, where security is a collaborative effort that values emotional intelligence, embraces de-escalation techniques, and celebrates the unique culture of each client. Together, let's redefine what it means to feel secure.

This position is located in CINCINATTI, OH & will likely require travel a three week training at our office in Nashville, TN

Pay: $20 to $22 per hour (depending on experience)

Job Description

As the Site Supervisor at Extrity Services, you will be instrumental in leading and overseeing traffic control professionals. Your contribution will be pivotal in enhancing team performance, ensuring service excellence, and upholding Extrity Services' commitment to security and professionalism.

What You'll Be Doing

• Supervise and lead a hospitality security team, ensuring full training, motivation, and SOP compliance
• Conduct regular team briefings to share operational updates and procedural changes
• Ensure daily checks of security equipment, access points, and guest safety measures are completed and logged with full compliance
• Oversee shift operations to ensure adherence to patrol schedules, guest service protocols, and incident response procedures
• Maintain 100% compliance with key control, access management, and reporting systems
• Submit timely incident reports within 24 hours of event occurrence
• Conduct monthly performance reviews and report findings to leadership
• Maintain rapid response communication during active incidents, with under two-minute escalation times
• Address all client / guest complaints or concerns within 48 hours
• Fill in for uncovered shifts when no alternative is available
• Participate in interviewing, hiring, coaching, and if necessary, disciplinary actions for staff
  
  

What You'll Bring

• Proven leadership experience managing a team in a security context
• Strong operational knowledge of hospitality security procedures, access control, and emergency response
• Excellent communication skills across teams, clients, guests, and stakeholders
• Proactive approach to assessing and mitigating security risks in a hospitality environment
• Dedication to exceptional service delivery and guest satisfaction
• Integrity and consistency in policy enforcement and team management
• Ability to stay organized and problem-solve in real-time for all situations
• Experience with client and guest relationship management, maintaining clear and professional communication
• Skilled in motivating and inspiring team members to maintain high morale and performance
• Ability to conduct regular pulse-checks with staff to understand team dynamics and resolve concerns proactively
  
  

Why Join Us

Being a part of Extrity Services means you are contributing to a safe, hospitable, and thriving community. You will have opportunities for professional growth and development—all while making a meaningful impact on the lives of those we serve.

Our Approach

Emotional Intelligence: We recognize the power of empathy and understanding in our line of work. Our security professionals are not just experts in the field; they are adept at reading situations, tuning into emotions, and responding with sensitivity.

De-escalation Mastery: Diffusing tense situations is a skill we pride ourselves on. Instead of confrontation, our team is trained to de-escalate, finding peaceful resolutions that prioritize the well-being of all involved.

Culture as a Foundation: We understand that security is not a standalone department but an integral part of our overall company culture. Our approach blends seamlessly with your values, ensuring a secure and harmonious atmosphere that resonates with your unique identity.

Diversity Equity & Inclusion

At Extrity Services we embrace and champion equal opportunities and affirmative action in our workplace. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, individual with a disability, or other legally protected characteristics.