Customer Care Specialist ( Remote / WFH )

GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner.

About The Role

As a Customer Care Specialist (Remote / WFH), you will play a vital role in ensuring a positive experience for our customers by delivering exceptional assistance and resolving inquiries efficiently. This is a remote, full-time position, providing you with the flexibility to work from home while contributing to the success of our Customer Support department. We are looking for friendly, problem-solving individuals with excellent English communication skills who are passionate about delivering outstanding customer service.

What You'll Do

• Respond promptly to customer inquiries via email, phone, chat, or other communication channels.
• Assist customers with a wide variety of questions, issues, and concerns while maintaining a professional and empathetic approach.
• Identify customer needs, propose appropriate solutions, and escalate complex issues to the appropriate team when necessary.
• Maintain detailed records of customer interactions and transactions to ensure consistent follow-up and resolution.
• Collaborate with other departments, such as technical support or sales, to address and resolve customer concerns effectively.
• Stay up-to-date with company products, services, policies, and updates to provide accurate information to customers.
• Proactively identify areas for improving the customer experience and contribute ideas to enhance service processes.
• Meet or exceed key performance indicators such as response times, resolution rates, or customer satisfaction scores.
  
  

Qualifications

• Fluency in English, with excellent written and verbal communication skills.
• Proven experience in customer service or a related role, preferably in a remote or virtual environment.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to handle high volumes of customer interactions in a calm and professional manner.
• Proficient in using customer support software, CRM platforms, and other related tools.
• Excellent organizational skills and the ability to multitask effectively.
• Reliable internet connection, a suitable home office setup, and the ability to self-manage in a work-from-home environment.
• A positive attitude, flexibility, and a willingness to learn and adapt to new challenges.
  
  

The Pay Range For This Role Is

21.28 - 31.55 USD per hour(Remote (Chesapeake, Virginia, US))