Live Chat Agent (Virtual)

About Us

Our company, based in Rancho Cordova, brings over 38 years of expertise in the solar industry. We are passionate about making clean, sustainable energy accessible to every home and business. Join us in driving the future of renewable energy!

Job Summary

We are looking for a friendly and proactive Live Chat Agent to provide real-time assistance and support to our customers through online chat. As a virtual team member, you will handle inquiries, troubleshoot issues, and ensure a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat
• Provide accurate information about products, services, and company policies
• Troubleshoot and resolve customer issues or escalate as needed
• Maintain detailed records of customer interactions
• Collaborate with other team members to improve service quality
• Uphold company standards of customer service and professionalism
  
  

Qualifications

• Excellent written communication skills
• Ability to multitask and manage several chat conversations simultaneously
• Strong problem-solving skills and patience
• Comfortable working independently in a remote setting
• Basic computer skills and familiarity with chat software/tools
  
  

Why Join Us?

• Work remotely with flexible hours
• Contribute to a company committed to sustainable energy
• Opportunity for growth in a supportive team environment