Centralized Scheduler

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

Responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians. Responsible for informing patient and/or physician staff of proper preparation and instructions for tests ordered, and any pre-certs they need to acquire. Responsible for verification of orders for all appointments scheduled. Must maintain effective communication with physician offices and ancillary departments with the hospital.

Responsibilities

• Scheduling Competency Skills Assessment
• Communicates effectively with external customers over the telephone.
• Efficient and accurate keyboard usage
• Processes requests for appointments
• Uses good judgement in determining the type and location of requested appointment
• Collaborates with clinical staff to accommodate appointment requests.
• Obtains physician order for appointment/ procedure as necessary
• Coordinate special tests with Radiologist availability schedule
• Create a visit in the billing system in conjunction to the scheduled appointment
• Reschedule or cancel appointments as requested
• Perform medical necessity screening on all Medicare Patients
• Accurately and completely complete the "Accept" format as designed by the clinical department for each appointment type
• Notify caller of any scheduling "preparations" attached to each appointment type as designed by the clinical department.
• Processes faxes received either by external fax or fax software (Proficient)
• Accurate use of medical terminology
  
  

Other Information

• Certified Healthcare Assess Associate from National Association of Healthcare Assess Managers (NAHAM) preferred
• 2 years of experience in Healthcare/Medical - Medical Secretary Knowledge of medical / imaging terminology Telephone experience required.
• Significant computer experience required Working knowledge of hospital scheduling system preferred.
• Customer Service experience required.
  
  

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Registration Discharge

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No