General/Operations Manager

Benefits

• Competitive salary
• Paid time off
• Training & development
  
  

The General Manager (GM) oversees all day-to-day operations of the handyman service franchise. This includes managing staff (craftsmen, office coordinators), ensuring outstanding customer service, meeting financial goals, and ensuring all work is delivered with high quality and safety standards. The GM is responsible for driving growth, optimizing scheduling, and upholding company values.

Key Responsibilities

Operations Management

• Oversee scheduling, dispatching, and completion of service jobs.
• Ensure that jobs are completed on time, within budget, and meet quality standards.
• Monitor job performance metrics (on-time arrival, first-time fix rate, etc.).
  
  

Team Leadership

• Recruit, hire, train, and retain skilled craftsmen.
• Conduct performance reviews and provide coaching and mentorship.
• Foster a positive, accountable team culture.
  
  

Customer Satisfaction

• Resolve customer complaints or escalations professionally.
• Monitor Net Promoter Scores and reviews to improve service.
• Ensure compliance with safety standards and company policies.
  
  

Financial & Sales Oversight

• Track daily revenue, gross margin, and profit performance.
• Work with marketing and sales staff to grow job volume and revenue.
• Manage franchise P&L (Profit & Loss) and hit revenue targets.
  
  

Compliance & Licensing

• Ensure all work complies with local/state regulations and that craftsmen operate within licensed scopes.
• Maintain records of insurance, certifications, and licenses.
  
  

Strategic Growth

• Identify opportunities for upselling services or bundling jobs.
• Build relationships with repeat customers and community partners.
• Implement systems to streamline job quoting, CRM usage, and customer communication.
  
  

Qualifications

• Experience in construction, facilities, or home improvement operations preferred.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage field and office staff.
• Financial acumen: budget management and forecasting.
• Knowledge of local/state licensing and permitting requirements (varies by state).
• Experience with scheduling/dispatch software is a plus.
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• QuickBooks Online or other accounting knowledge, a plus
• Customer-facing experience, a plus
• ServiceTitan experience is a major plus
  
  

Build fun and rewarding career with an industry leader!

Apply now!

Apply now!

Compensation: $23.00 - $26.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.