Product Operations Analyst

Duration: FTE

Location: MN-Minnetonka, 100% Remote

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew software engineering associates use a variety of technologies in Agile and lean startup methodologies to automate manual processes, create microsites, learn new technologies, and everything in between.

Responsibilities

• Data and Reporting
• Assist in tracking product KPIs, OKRs, and delivery milestones
• Maintain and update roadmaps, backlog health reports, and status trackers (Aha! preferred; Productboard/Aha!/Jira alignment a plus)
• Prepare weekly/monthly reports for product leadership using tools like Excel, Tableau, or Power BI
• Provide visibility into product backlog health and trends; highlight risks and dependencies
• Process Support and Governance
• Help coordinate roadmap updates, release readiness checklists, and retrospectives; capture and track cross-team improvement plans
• Support intake and prioritization processes by gathering business requests and documenting requirements
• Maintain product documentation repositories and enforce documentation standards (templates, naming conventions, version control)
• Support a basic Product Operations setup including process definition, RACI enforcement, and meeting/ceremony hygiene
• Ensure the product vision is decomposed into actionable epics and user stories that can be refined into the product backlog
• Tool Administration
• Provide basic support for product management tools (e.g., Jira, Aha!, Confluence)
• Ensure consistent use of templates, workflows, and naming conventions across teams
• Assist with portfolio communications and dashboards; promote governance models and tracking aligned to the Product Strategist’s vision
• Product Design and Development Standards
• Support processes and standards for authoring high-quality user stories and acceptance criteria
• Partner with product design, engineering, sales, marketing, and support to ensure business case, delivery readiness, and customer satisfaction goals are met
• Support cross-capability/product coordination to manage dependencies and release alignment
• Communication and Collaboration
• Assist in preparing portfolio communications and stakeholder updates
• Document meeting notes, decisions, action items, and follow-ups; ensure timely closure
• Coordinate logistics for cross-functional planning sessions and ceremonies
  

Qualifications

• 1–3 years of experience in business operations, product management support, business analysis, or a related field (internships count)
• Basic understanding of Agile product development concepts (Scrum/Kanban) and backlog refinement
• Strong organizational skills and attention to detail; comfortable managing multiple tasks and deadlines
• Proficiency in Excel/Google Sheets; familiarity with visualization tools (Tableau/Power BI) a plus
• Comfort learning and supporting tools like Jira, Aha! (preferred), Confluence, and Product board
• Looking for domain knowledge in health care, Medicaid(preferred)
• Strong written and verbal communication skills
• Bachelor’s degree in Business, Analytics, Information Systems, or related field preferred
• Organized: Manages multiple tasks and deadlines in a fast-paced environment; maintains clean documentation and RACI visibility
• Analytical: Comfortable working with numbers and spotting trends in KPIs, backlog health, and delivery metrics
• Curious: Eager to learn product operations, governance models, and product tooling
• Collaborative: Works well with peers, PMs, designers, engineers, and go-to-market teams
• Adaptable: Comfortable with changing priorities and learning new processes and tools
  
  

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you’ll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [email protected].