Technical Support Consultant II

Description

Location: San Francisco Bay Area (Hybrid – Onsite in San Mateo 2+ Days/Week)

Company: Med Tech Solutions (MTS)

Website: www.medtechsolutions.com

About Us

Med Tech Solutions (MTS) is a leading healthcare cloud computing company dedicated to simplifying IT for healthcare organizations nationwide. We provide cost-effective remote support, cloud solutions, and managed services, with headquarters in Valencia, California, and regional offices in St. Louis, MO; Salem, OR; Minneapolis, MN; and Morristown, NJ.

Position Overview

MTS is seeking an experienced Technical Support Consultant II to join our Support Team. This hybrid role combines remote work with onsite support in San Mateo, CA (minimum two days per week, more as needed).

Candidates MUST reside in the San Francisco Bay Area—applications from outside the area will not be considered.

Must be available for one week of in-person training in Oregon; travel expenses paid by MTS

The Technical Support Consultant II will provide advanced technical support, manage projects, and maintain client infrastructure. The role involves direct end-user support, proactive system maintenance, and collaboration with internal teams to resolve complex technical issues.

Key Responsibilities

• Provide onsite technical support two or more days per week in San Mateo, with additional remote support for multiple clients.
• Work on advanced projects involving security, servers, networking equipment, and end-user support.
• Troubleshoot and resolve hardware, software, and connectivity issues (computers, printers, scanners, tablets, servers, medical devices, etc.).
• Manage helpdesk tickets: ensure timely resolution, escalate unresolved issues, and maintain clear communication with clients.
• Perform user account provisioning/decommissioning, printer installations, and hardware/software deployments.
• Track and manage onsite hardware inventory and software licensing, including renewals and upgrades.
• Maintain servers and workstations with current Microsoft and third-party patches, virus definitions, and security updates via RMM tools.
• Review client environments for recurring issues and recommend solutions.
• Create and maintain documentation and knowledge base articles.
• Mentor junior team members by coaching rather than taking over tasks.
• Participate in a rotating on-call schedule (one week at a time, 24x7).
  
  

Preferred Qualifications

• Advanced MS Intune and SharePoint knowledge
• PowerShell or Visual Basic scripting skills
• Azure and AWS administration experience
• Cisco IOS administration
• Web filtering and enterprise disaster recovery systems knowledge
• Familiarity with EDR systems
• Experience with NextGen EHR or other healthcare systems
  
  

Bachelor’s degree in Business Management or Information Systems preferred, or equivalent work experience.

Benefits

• 401(k) with company match
• Medical, dental, vision, and life insurance
• Flexible spending account (FSA) and health savings account (HSA) options
• Paid time off (PTO) and holidays
• Paid disability insurance
• Employee assistance program
• Ongoing training opportunities
• Team-building events and a high-energy, collaborative work environment
  
  

Job Type: Full-time

Schedule: Monday–Friday, 8-hour shift, with on-call rotation

Compensation: Base salary plus bonus pay

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Requirements

Working knowledge of MS Intune and MS SharePoint· Windows Server/Desktop administration· Active Directory and Group Policy configuration· Windows RDS administration (RDWeb, Citrix Management)

• Application server connectivity (e.g., TSPrint, TSScan)
• Firewall and switch configuration (SonicWall, Cisco preferred)
• Gateway, load balancers, VLANs, DNS, DHCP, NAT, TCP/IP troubleshooting· VMware management· SSL certificate management and installation· nAble or other RMM tools· Backup systems (Datto, Azure Backup, Veeam, Commvault, Acronis preferred)
• Profile administration and management