Operations Manager - Industrial Inkjet Solutions

Description

Operations Manager – Industrial Inkjet Solutions

Location: Temecula, CA

Compensation: $75,000/year base + performance bonus

About Tourmaline Enterprises

For over 27 years, Tourmaline Enterprises has been a trusted partner to manufacturing and packaging teams worldwide, providing reliable industrial inkjet printing systems for coding and marking production lines. Our solutions help clients meet their production needs for lot numbers, barcodes, expiration dates, logos, and more—backed by responsive U.S.-based support and a team committed to accountability, transparency, and results.

With a global reach across 10+ countries and 500+ clients, we take pride in combining cutting-edge print solutions with personal, expert guidance to help production teams and distributors succeed.

The Opportunity

We are seeking a driven and strategic Operations Manager to lead and elevate the core functions that power our business—Customer Service, Technical Support/Services, and Shipping/Order Fulfillment. This is a high-impact role with visibility across the organization and a direct hand in scaling operational excellence as Tourmaline enters its next phase of growth.

If you are a systems thinker who thrives on streamlining processes, developing talent, and aligning day-to-day execution with big-picture goals—while contributing to a company with a 27+ year legacy of trusted service—we want to hear from you.

What You’ll Own

• Cross-Departmental Operations: Oversee the daily operations of Customer Service, Technical Support/Services, and Shipping/Order Fulfillment, ensuring alignment with company goals and seamless execution.
• Process Optimization: Identify bottlenecks and implement scalable systems, SOPs, and tools to increase efficiency, reduce costs, and support growth.
• Project & Performance Management: Drive department-wide initiatives from planning through completion. Develop and track KPIs, report on progress, and ensure teams are meeting benchmarks.
• Team Leadership & Development: Lead, mentor, and grow a high-performing operations team. Foster accountability, collaboration, and continuous improvement.
• Cross-Functional Alignment: Partner with Sales, Finance, and Leadership to ensure operational strategies support broader business objectives and customer success.
  
  

What Success Looks Like

• Departmental KPIs consistently met or exceeded across Customer Service, Technical Support, and Shipping
• Measurable improvements in operational efficiency, including reduced turnaround times and fewer bottlenecks
• Standard operating procedures documented and adopted across all managed departments
• Team members demonstrate increased ownership, accountability, and cross-functional collaboration
• Accurate and timely reporting of department metrics to leadership, with actionable insights
• Operational alignment enables smoother customer delivery, fewer escalations, and improved client satisfaction
  
  

Why Join Tourmaline Enterprises?

• Credibility & Stability: 27+ years in business, 500+ clients, global distribution in 10+ countries
• High-Impact Role: Direct impact on operational scalability and company-wide performance
• Supportive Culture: Core values of Inspirational, Accountability, Transparency, Discipline, Alignment, and Results Oriented
• Growth Potential: Opportunity to shape the operations team and grow into an executive role
• Competitive Pay: Strong base salary + bonus potential
  
  

Compensation & Benefits

• Starting salary: $75,000+ (commensurate with experience)
• Performance bonus: Up to 10% of base salary, based on achievement of key performance indicators (KPIs,) paid quarterly
• $150/month flex pay stipend
• Company-paid travel for client meetings and trade shows
  
  

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Tourmaline Enterprises recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Requirements

What We’re Looking For

• 5+ years of experience in operational leadership, with a focus on scaling processes, managing teams, and driving performance
• Proven background in manufacturing, distribution, or logistics; experience in consumer product packaging is a plus
• Strong track record of developing SOPs, improving workflows, and managing cross-functional projects to completion
• Skilled people leader with the ability to mentor teams, drive accountability, and foster collaboration
• Highly organized and detail-oriented, with strong project management, data analysis, and reporting capabilities
• Comfortable navigating both strategic planning and hands-on execution in a fast-paced, evolving environment
• Bachelor’s degree in Business Administration, Operations Management, or equivalent experience
• Willingness to travel up to 10% as needed to support operational alignment and team development
  
  

How To Apply

If you are a proven operations leader who thrives on optimizing systems, developing high-performing teams, and driving measurable results—join us in scaling the backbone of our business and shaping the future of industrial printing solutions.

Apply today and grow with a trusted industry leader. Along with your application please be sure to send in a short, 1-3 minute video to [email protected] explaining why you want to work for Tourmaline Enterprises, what you bring to the table, and why you believe you would be a great fit.