Clinical & Quality Liaison – Registered Nurse

Clinical & Quality Liaison - Registered Nurse

Join a passionate, patient-centered team committed to improving lives through high-quality home infusion services.

We are seeking a highly motivated and experienced Clinical & Quality Liaison RN to lead the coordination of home infusion nursing services for a specialty pharmacy serving patients across California. This hybrid role serves as the key liaison between the pharmacy and multiple contracted Home Health Agencies (HHAs) that provide skilled nursing care for home infusion services.

The ideal candidate will have a strong clinical background in infusion therapy, be detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment. This role requires proactive communication with providers, patients, HHA leadership, pharmacy staff, and internal clinical teams to ensure high-quality, compliant, and patient-centered care delivery. This position also plays a vital role in supporting accreditation and regulatory compliance.

Hybrid role based in Garden Grove, CA (10521 Garden Grove Blvd. Garden Grove, CA 92843) - onsite presence required for team collaboration, audits, training, and oversight one to two days a week. Flexibility to participate in virtual meetings, audits, and calls with remote teams and agency partners.

Pay Range: $90,000 - $105,000 based on years of experience

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

AIS Healthcare offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, growth, and more!

Learn more about us: www.aiscaregroup.com

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As the Clinical & Quality Liaison RN for our California Specialty Pharmacy you will…

• Serve as the primary clinical liaison between Advanced Infusion Care (AIC) pharmacy, Advanced Nursing Solutions (ANS) and multiple subcontracted nursing Home Health Agencies (HHAs) for the coordination of home infusion nursing services.
• Coordinates patient care with HHA, ordering physician, and care team to include pharmacist, clinical nurse liaisons, marketers, and reimbursement specialist.
• Collaborate closely with pharmacy leadership, scheduling teams, and internal nursing staff to ensure seamless service delivery and proactive patient care.
• Communicate regularly with patients, providers, and caregivers regarding nursing coordination, care expectations, and issue resolution.
• Conduct regular quality audits of nursing documentation submitted by HHAs to ensure completeness, accuracy, and compliance with accrediting body, state, and payer standards and applicable regulations.
• Performs audits on patient records to ensure compliance with HIPAA and accrediting body regulations and ensure survey readiness.
• Provide infusion therapy education, training, and clinical guidance to HHA nurses, as needed.
• Acts as liaison between pharmacy and home health agencies to ensure proper education of outside agencies and AIC policies are followed.
• In collaboration with Quality and compliance committee, is responsible for agency Process Improvement (PI) and infection control monitoring/reporting activities.
• Oversee nursing invoicing processes and ensure alignment with contractual agreements. Receive, review, process and reconcile HHA invoices, forward to Accounts Payable for payment.
• Review and manage contracts with HHAs, including onboarding, performance evaluation, and adherence to clinical standards.
• Prepare and present reports to the governing body related to clinical performance metrics, incident trends, audit findings, and compliance updates.
• Stay current with clinical best practices, accrediting body standards, and California nursing regulations related to home infusion therapy.
• Maintains knowledge of state specific regulatory guidelines that impact patient care.
  
  

Required Qualifications

• Active Registered Nurse (RN) license in the state of California, in good standing.
• Minimum 5 years of clinical nursing experience, with at least 2 years in home infusion, home health, or specialty pharmacy settings.
• Strong understanding of ACHC and URAC standards, home health operations, and infusion therapy protocols.
• Excellent communication skills with the ability to foster collaboration among pharmacy staff, nurses, patients, and external partners.
• Strong attention to detail, organizational skills, and the ability to multitask and problem-solve independently.
• Proficiency in EMRs, Microsoft Office Suite, and comfort working in a hybrid remote/in-office setting.
  
  

Preferred Qualifications

• Three years of nursing experience in clinical coordination, case management, nursing administration, or quality management preferred.
• Home Healthcare experience.
• Home Health Administrator experience.
• Quality and process improvement experience.
  
  

Education

• Graduate of an accredited school of nursing required; Bachelor’s degree in Nursing (BSN) required.
  
  

Steps To Apply

To apply for this role, you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed.

Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.

portal.cultureindex.com/public/survey/general/0BFB8F0000

AIS HealthCare is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.

We offer a wonderful work culture, looking for an impact player who is positive, earnest, and hardworking.