Resident Services Manager

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Description

The Resident Service’s Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and the ability to step in and run the property in the General Manager’s absence.

Responsibilities

• Have a strong knowledge of the resident database, accounts receivable, and accounts payable
• Develop and maintain productive relationships with vendors and contractors
• Ensure timely payments of invoices & delinquency policies are followed
• Participate in the daily operations of the property
• Collect all rent, post rent, take action on delinquent rent
• Assist in the posting and paying of invoices as necessary
• Assist with leasing activities and lease execution, resident retention events and endeavors
• Assist in Maintenance follow-ups
• Thorough knowledge of office applications and company policies
• Assist in resolution of resident conflicts
  
  

Requirements

• Bachelor degree strongly preferred, high school diploma required
• 2 years’ experience in various positions in a residential rental community or hospitality industry is preferred
• Proven proficiency in areas of property management operations and leadership
• Strong financial, organizational, analytical and decision-making skills
• Strong internet, Microsoft Office, word processing and spreadsheet skills
• Basic knowledge of Social Media and online presence
• Must have excellent communication and people skills, and a passion to serve
  
  

Benefits

• 401(K) Matching Program
• Health, Dental, and Vision Insurance
• Paid Time Off
  
  

Visit our new website https://www.gmhcommunities.com/

GMH Communities is an Equal Opportunity Employer