Operations Manager

What We Need

Corpay is currently looking to hire an Operations Manager within our Corpay Lodging division. This position falls under our Corpay Lodging Workforce line of business and is located in Wichita, Kansas, or Lexington, Kentucky. In this role, you will oversee the Inbound and/or Outbound department, providing coaching and expertise to both Supervisors and production staff. You must ensure our service exceeds client expectations by monitoring service level goals and meeting metrics daily, weekly, and monthly. You will report directly to the Director of Operations and regularly collaborate with department Supervisors and support teams.

How We Work

As an Operations Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, Kansas, or the Lexington, Kentucky office
• Company-issued equipment
  
  

Role Responsibilities

The responsibilities of the role will include:

• Coaching and training Operations Supervisors and supporting staff development
• Creating weekly meeting agendas to ensure consistent communication
• Being available during hours of operation for client and infrastructure escalations
• Facilitating the rollout of new processes and changes to supervisors and staff
• Compiling, analyzing, and identifying trends in reservation and call data
• Analyzing activities to ensure staffing levels align with client demands
• Identifying quality deficiencies and creating corrective action plans
• Managing coaching tools and development plans for Supervisors
• Establishing and managing deadlines to resolve issues
• Communicating issues, actions, and results across teams and leadership
• Collaborating with the Director of Operations to assess department performance
• Conducting monthly one-on-one meetings with Supervisors
• Building strong relationships with supervisors and staff to enhance engagement
  
  

Qualifications & Skills

• Bachelor’s Degree preferred
• 3+ years of prior supervisory experience
• Demonstrated ability to teach, collaborate, and deliver superior service
• Ability to interpret and act on performance metrics
• Strong problem-solving and critical thinking skills
• Ability to thrive in a fast-paced environment with shifting priorities
• Positive, self-motivated, and committed to high workplace standards
• Excellent oral, written, and presentation communication skills
• Strong interpersonal and conflict management skills
• Proficiency in Microsoft Word, Excel, Outlook, and Internet tools
• Extremely detail-oriented and well-organized
• Demonstrates initiative, ownership, and a customer-first mindset
• Flexibility to work varied shifts and days as needed
• Other duties as assigned
  
  

Performance Standards

• Meeting established phone metrics and quality standards
• Adhering to all FLT procedures and processes
• Maintaining accuracy and service consistency with minimal errors
• Resolving client issues in a timely manner
• Complying with scheduling and attendance policies
• Managing real-time availability effectively
  
  

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic 401(k) enrollment (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO including vacation, sick, personal, holiday & volunteer time
• Employee discounts (wireless, gym, car rental, and more)
• Philanthropic support for local and national organizations
• Fun culture with company-wide contests and prizes
  
  

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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