Product Support Specialist

Position Summary

The position is responsible for the marketing communications, product management, and sales support of Digirad Imaging product line.

Essential Functions

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily.

Technical Learning & Communication

• Attend formal factory training classes to learn and understand all facets of the product.
• Perform Clinical Applications Training at customer sites for all Digirad Products, inclusive of camera operations, software applications, and clinical applications.
• Provide education and in-service training on all facets of acquisition, processing, display, protocols, DICOM interface, and patient position.
• Prepare and present instructional technical materials, including, but not limited to:
• User Manuals for all products.
• Instructional guidelines.
• Software and written applications materials.
  

Product Management Support

• Provide marketing input to product management regarding product requirements.
• Support product roll-out process (marketing materials, reference site development).
• Support market research activities required to define new product requirements.
• Support, when appropriate, clinical trials and clinical validation of new products.
• Collaborate with senior management regarding ongoing business results and the impact on interim adjustments to company-wide strategic planning.
  
  

Sales Support

• Assist with sales and technical training courses, materials, and collateral pieces for all employees and end-use4rs.
• Perform demonstrations and training on products to assist Digirad’s sales organization(s) in achieving maximum product sales penetration.
• Assist Digirad’s marketing organization to develop appropriate audience collateral materials for market preparation, introduction, launch, and maintenance.
• Ability to follow-through on deadlines, assuming responsibility and using good judgment with business decisions.
• Strong communication skills with the ability to effectively and diplomatically navigate with internal and external customers both orally and in writing.
• Other duties and responsibilities as assigned.
  
  

Minimum Qualifications

• 5+ years of experience as a Nuclear Medicine Technologist, and/or prior product applications experience.
• ARRT (N) or NMTCB
  
  

Preferred Qualifications

• Associate’s degree in related field
• Coursework and training in industry-specific marketing methods and techniques
  
  

Working Conditions

• Work is performed primarily in an office setting with occasional visits to warehouse and clinical settings to perform duties and responsibilities.
• Ability to travel up to 75% of the time.
  
  

Physical Demands

• Some walking and lifting up to 50 lbs. may be required.
  
  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. They are representative to those knowledge, skills, and abilities that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities can perform the essential functions of the role.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.