Customer Service Agent for a Premium Gaming Accessories Company

Description

Are you a passionate gamer with a knack for helping people? Do you understand the excitement of college sports fans? VarsityGripz, a licensed gaming products company, is looking for a Customer Support Agent to join our team!

We innovate grips and wraps for PlayStation 5 and Xbox Series X|S consoles and controllers, built with premium materials and bold designs.

Requirements

• Proven experience in a customer support role
• Excellent written and oral communication skills
• Experience with Gorgias
• Familiarity with Gen Z culture and a strong US-based cultural understanding
• Demonstrate understanding of current-generation gaming consoles (PlayStation 5 and Xbox Series X/S), including their core features and controllersProvide daily customer support via email and chat
  
  

Responsibilities

• Utilize email and chat to manage customer interactions efficiently
• Assist with relevant back office tasks as needed
• Manage customer communications efficiently using Gorgias and additional internal tools
  
  

Nice to have

Nice to Have: Interest and/or Knowledge in Sports ( American Football, College Football)

Working conditions

M - F, 11 AM - 3 PM EST

Is This YOU? Then We Want to Meet You!

• You’ve got customer service experience
• You are a people person and you are a great communicator
• You’re friendly, adaptable, and a fast learner.
• Always up for a new challenge and you are handling it with a can-do attitude.
• A team player who’s not afraid to speak up, pitch in, and get things done.
• Thrive in fast-paced environments and adapt to changes like a pro.
  
  

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!
  
  

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.
  
  

What’s in It for You? Perks & Benefits

• Monthly pay that makes your bank account smile.
• Health stipend – because we care about your well-being.
• Internet stipend – stay connected and get things done, wherever you are.
• Quarterly virtual hangouts to connect and have fun with the team.
• Annual team retreats – work hard, play harder!
  
  

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Your First 30-60-90 Days at LTVplus: What to Expect