Pharmacy Operator

Job Details

Description

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As a pharmacy operator, you’ll have an important role in the patient experience at Neighborhood. And, you won’t be working weekends! We’re closed on Saturdays and Sundays.

About The Role

As a pharmacy operator, kindness and fairness are key as you use your customer service skills in patient interactions. Attention to detail is important to you, so you can accurately dispense prescriptions to patients. Responsibilities include:

• Answers inbound calls in a polite and professional manner and maintaining a response rate in accordance with organizational standards
• Takes requests for prescription refills and deliveries. Triages other calls as necessary
• Effectively balances speed and quality of call to maintain phone efficiency on a day-to-day basis
• Processes prescription refill as well as new prescriptions to help balance workload of pharmacy team when not actively engaged in patient phone calls
• Demonstrates thorough knowledge of pharmacy services (including home delivery, 2-way text messaging, automatic refills, and RefillQuick/online refills) and regularly offers these services to patients
• Sets up home delivery of prescriptions upon patient request using delivery vendor software
  
  

You will be primarily based at our Mattina location, 300 Niagara Street in Buffalo.

What It’s Like To Work At Neighborhood

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education And Skills

• High School diploma or equivalent
• CPR certification required and must be maintained
• Counting accuracy with attention to detail and ability to type 30 wpm
• Proficient with computers and comfortable learning new programs
• Must have excellent written and verbal communications skills
• Must be able to read, write and speak the English language. A second language of Spanish preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
  
  

Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

What We Offer

Compensation: Starting rate $19.75 per hour.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off and holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.