Auto Transport Account Manager

Position: Auto Transport Account Manager

Department: Sales

Location: IN-OFFICE, Mon-Fri, 9:00am to 5:30pm

Office Address: 7051 Cypress Terrace Ste. 206, Fort Myers, FL 33907

Objective

The Auto Transport Account Manager is responsible for engaging potential customers, building rapport, and converting leads into booked vehicle shipments. This role requires effective communication via calls, SMS, and email to ensure a seamless booking process while securing all necessary documentation.

Responsibilities

• Contact and engage potential leads through SMS, email, and phone calls.
• Build rapport with customers to ensure a high booking conversion rate.
• Collect and ensure all required documentation is obtained.
• Schedule follow-ups for potential conversions.
• Notify the dispatch team when an order is ready for posting and await confirmation.
• Maintain accurate records of all communication and transactions in the CRM system.
• Maintain an acceptable productivity rate and meet set quotas on a consistent basis.
  
  

Experience

Qualifications for Auto Transport Account Manager:

• Call center or contact center sales experience is strongly preferred.
• At least 1 year of sales, telemarketing, or customer service experience (preferred).
• Experience in vehicle shipping, logistics, or transportation sales is a plus.
• Proven ability to meet and exceed sales quotas in a fast-paced environment.
• English Proficiency C1
  
  

Technical Proficiency

• Comfortable using CRM software to track leads, follow-ups, and conversions.
• Experience with sales automation tools, dialers, and SMS/email outreach platforms.
  
  

Essential Skills

• Sales & Communication: Strong persuasive selling ability to convert leads into
• bookings.
• Customer Engagement: Ability to build trust and rapport quickly over the phone, SMS, and email.
• Time Management: Strong ability to prioritize leads and handle high call volumes
• efficiently.
• Problem-Solving: Handle objections professionally and provide creative solutions to
• secure bookings.
• Goal-Oriented: Motivated to exceed sales targets and maximize commissions.
• Team Collaboration: Coordinate effectively with the retail account managers.
  
  

Compensation

• Employment Type: W-2 (Full-Time, In-Office)
• Base Pay: $20 per hour + Commission
• Commission Structure:
• Commission is earned per order after meeting a set daily booking threshold.
• The specific commission rate and required daily bookings will be defined based
• on performance benchmarks.
• Higher performance can lead to increased commission earnings.
• Estimated Total Annual Compensation: $45,000 – $80,000
  

Additional Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities with potential for advancement based on performance
  
  

About Monarch Transport Group

Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. Here, every vehicle and customer receives a white-glove experience. If you're ready to drive change in an industry ripe for revolution, Monarch is your destination. Let’s redefine transportation together. Apply now and join our legacy of excellence.