As a Business Systems Analyst, you will collaborate closely with stakeholders, design functional specifications, provide second-tier service desk support, and play a key role in identifying and mitigating risks. Leveraging your extensive technical knowledge, you will evaluate, configure, and deploy cutting-edge software applications and systems across the organization.

Benefits

ESI covers 100% of the medical premium for all employees and families.
Competitive 401k match
Lucrative bonus potential
Great upward mobility for career growth

Responsibilities

Create and maintain systems as well as end user documentation.
Monitor compliance with system standards and report variations.
Perform testing of system upgrades and patches.
Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
Collaborate with analysts, engineers, specialists, software vendors and power users in the testing of new software programs and applications to ensure full adoption of features and process efficiencies.
Collaborate with application users to create functional specification documents for fulfilling gaps.
Provide second-tier service desk support.
Work with other teams, as required, to make recommendations on efficient use of application features and capability to enhance workflow efficiencies.
Provide orientation and training to end users for all modified and new systems.
Perform minor system customization and report writing.
Coordinate product roadmaps across application platforms.
Develop deployment, hosting, and support plans.
Produce documentation for system administration, configuration, and maintenance.
Maintain licensing and user access for both on-premises and cloud solutions.
In the area of Application Support, perform troubleshooting and problem resolution for assigned systems with end users when necessary.
Resolve system functionality issues, receive, and work escalation from lower support tiers and escalate internally and with vendors as necessary.
Propose, implement, and maintain system security models and resolve system specific access and/or security issues.
Monitor system for data integrity issues and work with systems engineer or system vendor to resolve.
Monitor and report system usage and performance.
Interpret a customer’s description of a problem and determine possible solutions.

Qualifications

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
Proven experience (typically 3-5 years) as a Business Systems Analyst, preferably in the Architecture, Engineering, and Construction (AEC) space.
Experience with ITIL methodologies.
Proficiency in system analysis, design methodologies, and documentation practices.
Strong analytical skills and the ability to translate business needs into technical requirements. Experience in project management, including project planning, tracking, and risk assessment.
Excellent communication skills and the ability to collaborate with diverse stakeholders.
Problem-solving attitude and a strong focus on delivering quality solutions.
Working technical knowledge of cloud application delivery methods such as SaaS, PaaS, and IaaS.
Extensive practical knowledge with importing & exporting data for use in report writing software, spreadsheets, graphs, and flow charts as well as Power BI, Crystal, Excel, and SQL.
Proficiency in the Microsoft 365 Office Suite.
Familiarity with construction-specific software applications (e.g., project management tools, ERP systems) is preferred.
Proficiency in Vista Viewpoint preferred.

Working Conditions

The work environment characteristics described here are representative of what a Business Systems Analyst will encounter while performing the essential functions of this job.

Fast-paced working environment.
Working environment may be busy and noisy.
Manage several projects at one time.
Interrupted frequently to meet the needs and request of team members, clients, and subcontractors.

Physical Demands

Flexibility in working hours may be required, including evening and weekend work as needed.
Must be able to remain in a stationary position 50% of the time.
Constantly operates a computer, including keyboard, mouse, and other components including power tools.
Occasionally, there may be a need to ascend/descend ladder to inspect cables in ceilings; position self to inspect cables in floors and data closets.

Travel Requirements

Occasional travel to remote office buildings or job sites as needed.

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. It is ESI’s commitment to incorporate Equal Opportunity and diversity principles in all aspects of work.

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Business Systems Analyst